John Corwin Email & Phone Number

Columbus, Ohio, United States

Plan, coordinate, and implement complex software development and hardware upgrade projects in a hybrid Waterfall/Agile environment. Working with all business departments, establish, coordinate and improve standardized processes to increase workflow efficiencies.- Facilitate in the definition and modification of project requirements, objectives, scope and milestones. Involve all relevant stakeholders and ensure technical feasibility of all product requirements. Track project performance using meaningful and thorough tools and techniques to analyze progress of goals.- Newly assigned to an on-going application upgrade project -- detailed a project plan and schedule for monitoring and tracking the 2-year software project – guidance and “turn-around” strategy prevented costly schedule and resource overruns while successfully deploying the application to customers.- Create and oversee the change management process to control project cost, scope, schedule, and quality – project status along with risk assessment and mitigation plans regularly briefed to the Chief Technical Officer, Chief Operations Officer, and Chief Executive Officer. - Communicate with internal and external stakeholders regarding project deliverables, including managing expectations, driving key decisions, and exceeding customer requirements across related projects.- Enhanced the Customer Support ticket escalation process to include experts from business departments to troubleshoot and resolve customer issues Customer Service and QA are unable to resolve or recreate. - Assist Product, Development and QA teams in Scrum Master duties to assign work, identify and resolve blockers, continually improve processes, and prioritize resources to achieve milestones and release dates.

Marysville, Oh

Project Manager and Program Office Manager: Managed over 130 active software development, implementation, and training projects. Improved standardized processes to boost resource utilization, customer satisfaction, and eliminate cost overruns. - Team Leader: Led a team of 3 Project Managers, a Business Analyst, and a Technical Writer. Developed a project lifecycle, conducted monthly revenue recognition planning, tracked ongoing projects, transferred customers to Customer Service, and evaluated project success. Held weekly review meetings for problem resolution and risk mitigation. Balanced time, scope, and cost to ensure customer satisfaction.- Process Manager: Collaborated with management and experts to design efficient workflows. Created flow diagrams, conducted training, and developed documentation to improve accuracy, reduce waste, and enhance product quality.- Scrum Master: Introduced Agile methodologies to development and QA teams. Educated on Scrum processes, facilitated meetings, analyzed workflows, and advised on best practices. Balanced business strategic planning with Agile methodologies. Managed weekly problem resolution and risk mitigation processes.- Training Coordinator: Developed On-Boarding Training and enhanced customer training with tutorial videos, detailed User Guides, and Quick Reference Sheets.

Air Force Research Laboratory, Wright-Patterson Afb, Oh

Training project manager for five-member Air Force Research Laboratory (AFRL) Enterprise Business System Program Office (EBS PO) training and change management team, servicing 12,000 users across nine geographically separated Technology Directorates. - Develop forward-thinking change management (CM) strategies to challenge and motivate the users to utilize information management tools efficiently, resulting in increased adoption of capabilities.- Spearheaded the team of facilitator/trainers in the instructional design, development, and revision of more than 2,500 pages of technical training documentation and support materials for 14 training projects. - Ensured project compliance with contractual requirements and stakeholder needs while monitoring a $3.7M budget, prioritizing travel and purchase requests and allocating funds as appropriate.- Monitored and controlled computer-based training and e-learning quality, ensuring all phases of development adhered to training and change management “best practices” to increase user-adoption.

Wright-Patterson Air Force Base, Oh

- Enhance organizational learning using booster events for continuance training following classroom training, dramatically increasing user retention as evidenced in post-training user surveys.- Ensure project compliance with contractual requirements, reporting status at weekly meetings and preparing and submitting monthly and tri-annual reports. - Facilitate teams of software developers, HelpDesk personnel, and training professionals to create unique hardware and software solutions for business systems. - Monitor the contract budget, prioritizing travel and purchase requests and allocating funds appropriately.

Wright-Patterson Air Force Base, Oh

- Provides insights into performance improvement, system upgrades, and change management.- Establishes standards for training interfaces and validates content.- Maintains proficiency in classroom instruction for multiple software capabilities.- Develops training documents, schedules, task lists, user guides, quick reference sheets, online help, Computer-Based Training, and classroom instruction for a blended training approach.- Plans and conducts initial and follow-up training for a new document management tool.- Supports the information assurance needs of the science and engineering community.- Manages the creation and revision of over 1,500 pages of technical documentation and support materials.

Wright-Patterson Air Force Base, Oh

Instructional Designer and Trainer: Developed and delivered training for AFRL EBS PO software applications, supporting science and engineering personnel.- Created customer training for specialized programs.- Conducted classroom, online (via Meeting Zone), and personalized over-the-shoulder training.- Used locally developed training materials.

Dulles, Va

Controller provided space launch and on-orbit satellite systems analysis, operational verification and anomaly troubleshooting of a communications satellite. - Conducted hardware/software testing and configuration of a new communications satellite in a controlled environment. - Created a graphical user interface design for the international customers’ satellite operators.

Schriever Air Force Base, Colorado Springs, Co

Highly qualified Crew Chief, directed 10-person crew in Department of Defense and United Kingdom communications satellite operations. Monitored satellite health, executed satellite maneuvers and resolved time-critical anomalies for $2.1B Defense Satellite Communications System. Program Manager for engineering, orbital analysis, scheduling and procedural functions. As back-up First Sergeant, provided status to senior leadership on training, qualification and crew-readiness.

Vandenberg Air Force Base, Ca

Controlled $1.5B of tracking and telemetry assets and a 13-member team for space launches and aircraft flight tests of advanced aircraft. Directed and trained Safety Operations for space launch of Department of Defense and National Reconnaissance Office satellite programs. Provided instruction and managed the training program during a major update to procedures. Created new air, sea and land security for a $1.6B Titan IV launch during heightened security stance. Directed emergency actions for non-nominal $72M Peacekeeper ICBM test launch protecting property and personnel.

Vandenberg Air Force Base, Ca

U.S. Air Force certified Master Instructor. Conducted over 5,000 hours of military classroom instruction to more than 200 students on Global Positioning System (GPS) satellite operations and subsystems capabilities. Conducted instructor observations on 8-member training team; managed major training course rewrite exceeding 700 learning objectives and 10,000 pages of materials.

Schriever Air Force Base, Co

Highly qualified Global Positioning System (GPS) satellite vehicle commander; commanded satellites into proper configuration and orbital stationing on the $1.4B satellite constellation. Resolved critical system anomalies. Conducted individual qualification training to over 20 satellite operators.

Peterson Air Force Base, Co

Interfaced with contractor personnel on enhancements to the $500K computer simulator and provided instruction to 140 students on missile detection and emergency reporting.

Clear Air Force Stations, Ak

Highly qualified Satellite Tracking and a Missile Detection Radar Operator. Detected and catalogued space-based objects for hostile intent against North America. Provided individualized crewmember instruction for upgrade qualification certification.

Hill Air Force Base, Ut And Pruem Air Station, Germany

Detected and coordinated aircraft identification distinguishing friendly and hostile aircraft for management of the “air war” effort. Qualified as trainer and evaluator on radar systems. Developed training plan for specialized operations management of electronic warfare.

Bsba, Business Management, Summa Cum Laude

Associate Of Science (A.S.), Aerospace Systems Studies