• Develop, plan, and execute marketing, communication, and business development strategies for clients across multiple industries (select clients include: Space Florida, Kennedy Space Center Visitors Complex, AUVSI, Liberty Tire Recycling, Mobipaid, etc.)• Devise marketing, messaging, and development strategies to identify and produce successful client outcomes• Collaborate with creative agencies in design and execution of marketing creative and collateral tosupport and execute marketing and communication plans• Create communication and advertising collateral utilizing Adobe’s Creative Cloud Suite

• Created and managed air service development messaging and communication strategies• Prepared and delivered air service development presentations to airline executives• Developed and executed Authority’s first social media strategy and managed the marketing anddevelopment annual budget• Interfaced with state and federal regulatory agencies on a continuous basis to support increased collaboration and understanding between agencies and the Airport Authority• Created reports and managed databases analyzing aircraft, cargo, and passenger traffic at MCO and ORL airports• Represented the Authority at meetings and conventions throughout the state and country and served on committees and boards speaking on behalf of the organization and its interests

• Developed and executed air service development strategies, campaigns, and pitches to increase commercial air service at Orlando International Airport (MCO)—a top 5 O&D U.S. airport• Cultivated and nurtured key relationships and created and delivered development pitches to domestic and international airline executives• Created and managed Authority’s advertising, promotional, and social media marketing strategies, overseeing annual advertising budget in excess of $150,000• Represented the Authority at meetings and conventions throughout the state and country, publicly speaking on behalf of the organization and its interests• Cultivated relationships with internal and external stakeholders to identify opportunities to better meet the Authority’s business goals and development priorities• Represented the Authority on regional and state committees

• Led customer service team• Developed relationships with corporate flight departments (flight crew, dispatchers, etc.) in order to better understand and serve the needs of the customers • Identified opportunities to solicit increased business by cultivating new relationships with business aviation departments• Developed standard operating procedures for customer service teams to ensure consistent, safe, and efficient air/ ground operations • Developed and cultivated relationships with key stakeholders including customers, tenants, corporate flight departments, airport authority, and federal and state regulatory agencies • Participated in hiring process for new customer service agents

• Created, planned, and executed high-profile sponsorships and marketing campaigns (e.g., with the Tampa Bay Rays and Arnold Palmer Invitational golf tournament)• Managed and coordinated participation in promotional events, conventions, and exhibitions• Developed and implemented internal and external outreach initiatives (e.g., marketing, publicity, andcorporate social responsibility campaigns)• Set annual goals, developed market plans, programs, and initiatives, and prioritized work in the region with the focus on meeting JetBlue’s commercial goals• Developed long-term relationships with influential political officials and business and community members to advance the interests of JetBlue• Negotiated and executed business, community, and government partnership contracts to meet sales, marketing, and social responsibility goals• Represented JetBlue as the face of the company to internal and external stakeholders and spoke on behalf of the company at engagements throughout region• Facilitated communication between JetBlue headquarters and field based employees and external stakeholders• Managed regional travel and expense budget

• Managed multimillion dollar sponsorship, promotions, and tactical marketing budget• Developed and led internal and external communications and promotional events throughout the U.S.and internationally• Managed company’s overall event display materials and coordinated all shipping, set-up and tear-down for promotional events, conventions, and exhibitions• Managed and coordinated traveling promotions team, including scheduling work and travel• Managed JetBlue Challenge, multimillion dollar national golf tournament sponsorship program• Developed social media marketing plan and managed and contributed to social media platforms as afounding member of JetBlue’s social media team• Created social media marketing promotions such as the All-You-Can-Jet publicity events• Developed relationships and interfaced with business, government, airport, and destination marketingorganizations throughout the country and internationally with the goal of advancing JetBlue’s interests across its network

• Safely operated passenger flights, providing customer service to up to 150 customers each flight

• Led ground and operations agent teams at startup airline• Developed station operations plans and procedures• Trained new agents in airport operations and customer service procedures

• Produced multimedia projects (wrote, shot, and edited videos, etc.)• Designed promotional print products for the library

• Wrote, shot, and edited nightly news promotional video advertisements • Managed promotional projects for station and networks• Developed and directed promotional campaigns