John Remillard Email & Phone Number

Denver, Colorado, United States

Assigned to coordinate, develop, and administer seven additional AmeriCorps Seniors RSVP Programs in the Counties of Jefferson, Park, Broomfield, Las Animas, Huerfano, Montezuma, and Alamosa with funding for 490 AmeriCorps Seniors volunteers, while continuing previous responsibilities with the Senior Companion Program. Assigned to manage maintain, and update all project data, administer salesforce, and develop metrics and targets for federally required program monitoring, evaluation, and compliance for the Senior Companion program, the RSVP programs, and the Mental Wellness Program.• Activated in response to the Boulder County Marshal Fire of 2021 for COVOAD to develop and implement systems for donations and materials intake and lead the transition from an email-based donation system to nationally and regionally integrated donation software modules.• Managed volunteer response and recovery for Spark the Change Colorado as the lead Support Agency for Volunteer Management under the Colorado Hazard and Incident Response and Recovery Plan (CHIRRP).

Denver, Colorado, United States

Administered a Senior Corps program for Senior Companion volunteers. Responsible for generating and verifying the monthly Senior Companion volunteer hours stipend and mileage reimbursement. Continually updated all program project data and was directly responsible for all monitoring and evaluation for the project, Tracked Federal National Service policy and AmeriCorps regulations and rulemaking, updating program materials, handbooks, forms, and websites as needed, and served as the program compliance officer for related federal grants.• Activated as part of the Volunteer Coordination Team for Spark the Change as the lead support agency in the "Volunteer Coordination and Recovery" annex of the Colorado State EOP during initial response to COVID-19. Coordinated fulfillment of needs requests from nonprofits and government agencies, and deployed disaster volunteers. Used the Colorado Division of Homeland Security & Emergency Management "Colorado Responds" volunteer database to create COVOAD "Help Colorado Now"/"Colorado Responds" newsletter and external communications. Captured program data and generated internal reports of agency and volunteer responses.• Managed Spark the Change volunteers for the Denver Emergency Women's Homeless Shelter opened at the Denver Coliseum in response to the COVID-19 pandemic.• Trained volunteers in PPE / coronavirus worksite safety and supervised trained volunteers for the Jefferson County Department of Public Health at the Jeffco Fairgrounds drive-through COVID-19 testing site.

Colorado Springs, Colorado, United States

Supervised a team of between 9 to 15 employees. Responsible for quality assurance, process analysis, coaching, team development, and payroll verification within the Business-Government Contract Operations (BGCO) workgroup. Provided technical and account contract support to major business accounts during escalated calls and provided case resolution.• Promoted to Supervisor, March 2017

Moldova

Assigned to live and work in the village of Suruceni. Worked with the school administration and five host country national partners to design and write a Health Education program curriculum to address a wide range of public health issues within the community. Taught twelve community health classes at theoretical Lyceum “Ion Suruceanu” in Romanian. Recruited, trained, developed, and coordinated a Peer-Education Health Team. Chosen to work on the Health Education program Monitoring Reporting and Evaluation (MRE) workgroup to monitor and develop metrics and indicators as well as indicator assessment tools and grant management tools.• Worked with on a cross-program work group with United Way International, United Way Romania, and the American Chamber of Commerce in Moldova to bring the United Way Model of community development to Moldova.• Organized and planned two health campaigns within village; Multi-Drug-resistant Tuberculosis Awareness and Hepatitis Prevention.• Wrote and taught a Food Handling and Safety seminar for forty students with developmental disabilities as part of a cupcake-based social enterprise project.

Franklin, Tennessee, United States

Worked in Loyalty and Retention department of cellular telecommunications company. Responsible for negotiating and incentivizing the retention of customers who have stated a desire to close their account, in addition to outprocessing customers who cannot be convinced to continue their service.• Won Franklin Parks Center December “Hall of Fame” for casework efficiency and case resolution percentage.• Won Franklin Parks Center January “Hall of Fame” for casework efficiency and case resolution percentage.• Won Franklin Parks Center February “Hall of Fame” for casework efficiency and case resolution percentage.

Nashville, Tennessee, United States

Directed programs of a statewide trade and advocacy association. Coordinated the activities for the TNCO Governmental Affairs Committee, Regulatory Committee, Membership, and Public Relations Committee in order to impact public policy as it related to persons with developmental and intellectual disabilities. Responsible for program design and implementation, membership invoicing, and outreach. • Chosen to attend ANCOR leadership summit regarding managed care organizations and conduct congressional visits in November ‘11• Attended Tennessee regulatory relief taskforce and served on the programming committee of the Tennessee Disability MegaConference.• Coordinated the introduction of legislation to the Tennessee House and Senate regarding National Accreditation and Imputed Liability.

Nashville, Tennessee, United States

Promoted for a second-term in AmeriCorps*VISTA and assigned by the Corporation for National and Community Service (CNCS) to large projects in order to coordinate VISTA members, expand the project, and increase the effectiveness of the project. Assigned to the “Red Cross Ready Tennessee: Rural Initiative” project, administer grant requirements, and coordinate all AmeriCorps*VISTA members working with the American Red Cross on disaster response and preparedness efforts in the state of Tennessee.• Awarded the 2011 Federal Service Impact Award by the Corporation for National and Community Service for exemplifying the best in national and community service in the key issue area of Disaster Services• Lead Partner Served as liaison between the American Red Cross, nonprofit organizations, and other government agencies.• Lead program meetings and conference calls for all Red Cross VISTAs in Tennessee.• Conducted statewide needs assessment and analysis of program impact, and VISTA member performance for American Red Cross chapters.• Revised the project quarterly report in order to ease quantitative analysis, increase the accuracy of project data, and increase the amount of geospatial data captured by the report.• Wrote the Project Supervisors' Handbook to give compliance and policy direction to host chapter supervisors.• Recruited, screened, interviewed, and placed AmeriCorps*VISTA members in worksites within the project.• Mentored and trained American Red Cross VISTA members in professional and career skills development.• Trained American Red Cross VISTA members in working in Disaster Relief Operations.• Mediated and successfully resolved several difficult conflicts between VISTA Members and host chapters.• Expedited the placement of AmeriCorps*NCCC teams to disaster relief efforts in Memphis and Nashville during the flooding of May 2010 and the placement of an NCCC team to Chattanooga and Cleveland Tennessee during the spring tornadoes of May 2011.

Memphis, Tennessee, United States

Worked on “Red Cross Ready Tennessee: Rural Initiative” and assigned to American Red Cross Mid-South Chapter to build disaster response capacity in the outlying rural counties of Tipton, Fayette, and Lauderdale. Focus placed on obtaining shelter agreements, development of a Red Cross disaster relief volunteer corps, and disaster outreach in rural and poverty stricken communities.• Identified, conducted inspections, and obtained shelter agreements for eight post-impact disaster shelters in assigned rural counties.• Negotiated memorandum of understanding between the Fayette County Fire Department, American Red Cross Mid-South Chapter, and Fayette Cares defining specific duties and procedures to provide improved assistance after residential fires.• Created volunteer tracking and development database.• Recruited, trained, and developed 25 25-person Tipton-Lauderdale Red Cross Disaster Action Team.• Coordinated Tipton-Lauderdale Disaster Action Team during initial disaster response efforts for the Tennessee flooding of May 2010.

Colorado Springs, Colorado, United States

Responsible for the manufacture and quality control of hardcover and softcover books using a wide variety of industrial processes and machinery.• Assembled industrial glue machine and integrated previously unused wet glue process into the manufacturing line.

Colorado Springs, Colorado, United States

Provided customer service to technically challenging, irate, and/or combative customers for a cellular telecommunications company.• Promoted to temporary team lead between December 2008-February 2008 before the closure of the center.