John Rhoads Email & Phone Number

Suwanee, GA, US

Oldham, Lancashire, GB

Redwood City, CA, US

Leads digital engagement strategy for this PE-backed leader in SaaS based Customer Success space. Accountable for cradle-to-grave product life cycle (concept through EOL) including oversight of UI / UX, Engineering and Development, QA, GTM strategy and marketing.Responsibilities include:-Designing AI content developement tool-Owning Marketing Communication.

Indianapolis, Indiana, US

Owned product strategy and led a multi-national product team (resources in EU, NA and LatAm) for this $100m division of an information and security firm serving the financial and retail sectors, led short/mid/long-term Roadmap Development & Management, Digital & App Strategy, Profitability & KPI reporting for lifecycle management, and launch strategy.

Milwaukee, Wisconsin, US

• Responsible for Product and Development Strategy / P&L for this $300mm product line for a $12B Fintech company. Accountable for roadmap development (short, mid and long-term), digital and mobile application strategy.
• Initiating our “Digital First” strategy to encourage a more profitable mobile product mix by working closely with sales and marketing leaders on mobile migration strategies for our legacy clients.
• Surpassing revenue commitment as a team by $8mm in 2018, and working closely with operations, sales and finance to help deliver a 9% increase in net operating profit for this 20+ year old product line.
• Introducing the first “decisioning matrix” to balance requested development with available resources and measure profitability by product. Use of matrix is now SOP for all newly requested development.
• Consolidating three separate development plans into one consolidated roadmap (internal and external versions) to communicate short, mid and long-term development efforts.
• Identifying replacements for aging subsystems and working with product and client support teams to create strategies for migration.

New Albany, IN, US

• FIREKING SECURITY GROUP Senior Vice President, Channel & Product Development, 2013-2108Vice President, Channel & Product Development, 2012-2013 Managed $70mm core retail cash management and service line (international.
• Led Strategic Product Change through the acquisition and integration of a cloud-based software platform, which now serves as the foundation for all current and future product development.
• Implemented a revised Product Development Strategy to better manage development resources and produce a more customer-centric Roadmap.
• Developed an Account Health Index to measure and track the “Voice of the Customer”.
• Reduced Speed-to-Market time for new products by nearly 30%, while streamlining product launch strategy and support costs.
• Delivered 20+% Revenue Growth Internationally by opening new verticals through distributor and Financial Institution channels.

Coppell, Texas, US

• Sr. Director of Product Management, 2010-2011Director of Product Management, 2009Assumed responsibility for growth of strategic $90mm / 13,500 unit CompuSafe product line for this $2.6bb cash management company..
• Maintaining revenue CAGR of 17% and a 50+% domestic market share, while delivering an Operating Profit of 3 to 4 times traditional LOBs.
• Leading a team of 41 employees, including product strategy, technical sales support, technology and finance, while reducing year over year SG&A.
• Onboarding new maintenance providers and revising service metrics to better assure quality is monitored and reported to all business partners and reducing support costs by 10% year over year.
• Developing and executing strategy for next generation product and implementing the chosen remote management solution to 5000+ distinct sites within a calendar quarter.
• Relaunching treasury services program with major Tier One US Banks, resulting in a 50% or greater market share among top three US financial institutions.

Stockholm, SE

Managed US Retail product program, including flagship treasury product, SafePoint, for this $1.6 bb global cash management company and functioned as US retail product head. Refined retail product offering through expanded cash vault, processing and transport products with responsibilities to include:Developed and executed all retail product development.

Stockholm, SE

Stockholm, SE

Managed US Retail product program, including flagship treasury product, SafePoint, for this $1.6 bb global cash management company and functioned as US retail product head. Refined retail product offering through expanded cash vault, processing and transport products with responsibilities to include:Developed and executed all retail product development.

Coordinated corporate promotions for 11 product lines and team management including hiring managing18-20 direct reports and 10-15 seasonal employees. product training, coordinating product launch and promotional events. Developed a national training program for this multi-million dollar division of the Fortune 500 Corporation.

Bs, Communication

Six Sigma - Asq Certification

Ma, Public Relations 2002