As a Service Desk Agent at Encompass Health, I provide timely and effective technical support to the company's employees and customers, using my customer service and research skills to resolve issues and ensure satisfaction. I have been working in this role for over two years, and I enjoy applying my knowledge and creativity to improve the service desk processes and procedures.I have a bachelor's degree in Management Information Systems from Auburn University, where I developed a passion for technology and learned how to use various tools and platforms to analyze data, design systems, and manage projects. I am interested in exploring opportunities in information technology or supply chain management, where I can leverage my MIS degree and my experience as a Service Desk Agent to contribute to the success of an innovative and dynamic organization.