As a Certified Financial Coach, I am directly responsible for providing one-to-one financial coaching for individuals, families, small groups and small business owners no matter what their specific financial situation. • Assist people in taking control of their money and positively affect their financial situation• Focused on active listening to best serve clients• Coaching on topics such as:− Budgeting− Cash flow planning− Debt… Show more As a Certified Financial Coach, I am directly responsible for providing one-to-one financial coaching for individuals, families, small groups and small business owners no matter what their specific financial situation. • Assist people in taking control of their money and positively affect their financial situation• Focused on active listening to best serve clients• Coaching on topics such as:− Budgeting− Cash flow planning− Debt reduction− Bankruptcy− Retained Earnings− Investing− Insurance− Estate Planning− Retirement− Stewardship − Networking− Collectors− Foreclosures − Mortgages− Money Management− Credit− Paying for College− Debt • Serve as lead budget counselor for a 3K member congregation, offering hope to everyone, from the financially stable to those in distress• Coordinate and instruct nine Financial Peace University (FPU) classes• Educate on basic accounting concepts and intermediate financial principals• Explain how money really works and bust myths about debt• Provide the tools and skill-building required to manage money• Ability to coach and influence with recommendations of illustrations on how taking action will help improve net worth• Develop and audit budgets for individuals, families and SMBs• Proficient in Excel budgeting ledgers and Profit/Loss (P&L) statement reporting • Foundational success elements focused on coaching and mentoring attendees in:− Finding Support & Accountability− Receiving Training− Implementing Recommendations− Maintaining Consistency Outcomes: − Financial Coach Master Series, Counselor Training Certification − Graduated over 288 families, totaling 80% of enrollees (higher than national average of 74%) − Total graduate debt paid off of $1.6M+− Trained eight budget counselors to co-lead classes Show less

Responsible for meeting or exceeding all Key Performance Measures including; customer and builder satisfaction, cost savings, service and safety. • Assist in the development and monitoring of the district budget ~$1.5M• Participated in mentor/mentee programs to facilitate improvements in job performance, customer service, safety and new process adoption• Maintained knowledge of company budgeting practices including financial systems: SAP, Business Warehouse, Click and MS Office•… Show more Responsible for meeting or exceeding all Key Performance Measures including; customer and builder satisfaction, cost savings, service and safety. • Assist in the development and monitoring of the district budget ~$1.5M• Participated in mentor/mentee programs to facilitate improvements in job performance, customer service, safety and new process adoption• Maintained knowledge of company budgeting practices including financial systems: SAP, Business Warehouse, Click and MS Office• Adept at assessing a situation and responding with the appropriate sense of urgency• Mentor Gas Ops employees to ensure work performance promotes safety first and is in compliance with company policies, procedure and governmental regulations• Develop, implement and maintain effective safety programs focusing on employee, customer and pipeline safety• District point of contact for residential customers, public officials, first responders, pipeline and other contractors• Review and analyze data• Develop and maintain strong customer relations in order to resolve issues and problems • Deal effectively with employee labor relations problems • Lead emergency response efforts including the development and implementation of emergency response strategies and coordinating resources to effectively resolve all types of emergency incidents• Project manager of customer service survey – emphasis on key customer satisfaction drivers • Served as customer satisfaction advocate leader in 2006 and 2010− During my time in this capacity, we achieved JD Powers #1 rated customer service gas utility company in America Outcomes: − Founded a local employee retirement club, providing financial guidance and serving as subject matter expert for company internal retirement planning questions− Grew the book of business 45% year over year− Identify key drivers, implement strategic plan to drive production, achieving a 2.6% increase from 94.2% to a district first place of 96.8 % Show less

As Meter Reader and Field Instructor, was directly responsible for providing leadership and supervision to field operations employees at the district level within the Gas Operations organization. • Training new hires and follow-up supervision • Supervises and administers technical field support, assists with district budget oversight, repair and installation of pipeline, meters and equipment• Responsible for system integrity to ensure compliance with Company policies and procedures… Show more As Meter Reader and Field Instructor, was directly responsible for providing leadership and supervision to field operations employees at the district level within the Gas Operations organization. • Training new hires and follow-up supervision • Supervises and administers technical field support, assists with district budget oversight, repair and installation of pipeline, meters and equipment• Responsible for system integrity to ensure compliance with Company policies and procedures as well as Federal, State, and Local regulations• Transfers extensive knowledge of field safety policies and practices including emergency incident response, emergency communications, message center reporting and leak investigation • Performed manual gas meter reading of existing utility meters required• Demonstrated safe, high quality work practices in a team atmosphere• Performed up to standards within timeframes outlined by Field Supervisor and Project Manager• Demonstrated excellence in service - responding to needs of internal and external customers• Completed all work in an organized, timely manner, within instructed standard procedureOutcomes: − Trained 175 new hires within 9 months’ time− 94% increase in employees who have received supervisory training− 50% increase in supervisors who say they are confident about a difficult situation with employee Show less

Budgeting responsibilities for $MM projects with the International Alliance of Theatrical Stage Employees, for work on motion pictures, television shows, internet based programing, commercials, rock videos, and in the warehouses and equipment rental companies based in Hollywood.• Planned and scheduled equipment rentals and specialty-skilled union-members for projectsSelected Project Highlights − Music Video (Seal)− Television (Seinfeld, Pretender)− Movies (Go, Friends… Show more Budgeting responsibilities for $MM projects with the International Alliance of Theatrical Stage Employees, for work on motion pictures, television shows, internet based programing, commercials, rock videos, and in the warehouses and equipment rental companies based in Hollywood.• Planned and scheduled equipment rentals and specialty-skilled union-members for projectsSelected Project Highlights − Music Video (Seal)− Television (Seinfeld, Pretender)− Movies (Go, Friends and Neighbors) Outcomes: − All projects came in on time and within budget despite production interruptions due to schedules, and weather etc. Show less

Directly responsible for creating the Disney experience for ~35 park guests, transporting adventure-seekers to engage with the exotic animals, experience the rainforest and indigenous tribes of the Amazon.• Performed for up to 35 park guests, ~ 34 shows a day, in 10 minute increments, 4 days a week• Trained and tested on all processes and safety procedures of Disney Jungle Cruise• Maintained and protected the Disney “Magic” secrets and experience for all guests• Conformed to… Show more Directly responsible for creating the Disney experience for ~35 park guests, transporting adventure-seekers to engage with the exotic animals, experience the rainforest and indigenous tribes of the Amazon.• Performed for up to 35 park guests, ~ 34 shows a day, in 10 minute increments, 4 days a week• Trained and tested on all processes and safety procedures of Disney Jungle Cruise• Maintained and protected the Disney “Magic” secrets and experience for all guests• Conformed to the Disney protocols for uniformity and appearance • Wise-cracking pun-slinger Outcomes: − Provided ~314K park guests with adventure, obscure knowledge and laughter with perfectly executed and timed stories, creating an interactive environment to keep the interest of the guests Show less