Jason Stack Email & Phone Number

Jurupa Valley, Ca, Us

Ventura, Ca, Us

Monterey Park, California, United States

Role formerly part of the Work Order Management and Scheduling Systems (CST PACER) group.Supervise, direct, and lead Customer Service Technology Team which includes Technical Advisors, Business Systems Advisors, and Project SpecialistsResponsible for developing, designing, and implementing technology changes on the Customer Services Field. This involves coordinating/partnering with various Business Clients, Information Technology Managers and Leads to ensure technology needs are metPerform annual appraisals and dialogue sessions with management employees to help strengthen and improve performance and productivityDeveloped tools to help track team’s progress in project and task assignments. The tools also assist in quantifying data from various O&M responsibilities which includes, Local Security Administrator (LSA) and Data RecoveryDetermine and assess system impacts for technology changes, regulatory initiatives, process reengineering and new business offerings to offer the least cost, most effective approach for implementationManage various priority work queues such as system investigation and other miscellaneous requests to help ensure the team is providing the most value to the organization and is given the highest priorityMaintain current knowledge and awareness of IT Lifecycle process, Business Case Development, Information Protection Policy, Sarbanes Oxley Controls through offered course work and day-to-day work responsibilities

Monterey Park, California, United States

Provides technical consultation and support for PACER Desktop, PACER MDT, Clevest WorkSpace, Clevest WorkBook systems development, operations, procedures, training, and documentationProvides Local System Administrator (LSA) support, by granting, updating, and removing PACER access to keep customer-sensitive data securePerform GAP analysis of business rules, business and system process flows, user administration, and requirementsTest and implement enhancements/fixes for various interfaces, 3rd party vendors, mandated programs, and other applicationsPrioritize and manage outstanding defects/enhancements utilizing SIR Workbench, CSD, and JIRA, ensuring accuracy and deadlines are metFacilitates project meetings between internal and external clients to review/document business requirements and anticipate any difficulties before production releasesWork with product managers to design and implement tools and controls to achieve performance goals

Monterey Park, California, United States

This position serves as a key point of contact between the PACER Mobile Smart Phone Project, 3rd party vendor, and the Customer Services Field (CSF) employees to assist in designing and championing the new PACER Smartphone platform. This position will draw on deep understanding of field work processes, policy, and customer service to support the creation and rollout of a user-friendly interface with optimal workflow solutions. Position requires collaboration with Smartphone Project Team, Customer Services Field, and vendor to design the user interface for the PACER mobile platform. Must provide analytical support and feedback on mobile platform workflows, design and usability. Develop and assist in the development and presentation of reports, training materials, and presentations for stakeholders, project sponsors, and executives.

Oxnard, Ca

Responsible for and provides supervision, coordination, and technical expertise for field operations to ensure compliance with Company policies and procedures and maintenance of system integrity. - Directs Field Operations to ensure compliance with functional guidelines, policy and procedures, G.O. 112-E, CFR-49, Cal OSHA safety and EPA requirements. - Implements the requirements of Strategic Plans and Marketing Objectives. - Actively promotes the Company's Marketing Goals. Actively promotes District Pipeline Services goals. - Assists in the development and administration of the Districts Marketing goals for core residential, commercial and industrial market segments. - Responsible for meeting or exceeding KPI goals of safety, satisfaction, savings and service operations. - Assists in the development and administration of the districts budget as it pertains to areas of responsibility. - Establishes and maintains appropriate public contacts and the development of customer and local government relations. Responsible for resolving customer complaints. - Supports achieving the most cost effective operations and maintenance of gas facilities in the district. - Provides work direction to Automotive and Storeroom personnel. Has on-call responsibilities. - Supervises up to 32 direct and indirect reports within the district. - Supervises crew personnel performing operations and maintenance duties, and Field Service Representatives performing customer service activities to assure work is performed safely, meets or exceeds goals and complies with policy and procedures

Santa Barbara, Ca

Responsible for and provides supervision, coordination, and technical expertise for field operations to ensure compliance with Company policies and procedures and maintenance of system integrity. - Directs Field Operations to ensure compliance with functional guidelines, policy and procedures, G.O. 112-E, CFR-49, Cal OSHA safety and EPA requirements. - Implements the requirements of Strategic Plans and Marketing Objectives. - Actively promotes the Company's Marketing Goals. Actively promotes District Pipeline Services goals. - Assists in the development and administration of the Districts Marketing goals for core residential, commercial and industrial market segments. - Responsible for meeting or exceeding KPI goals of safety, satisfaction, savings and service operations. - Assists in the development and administration of the districts budget as it pertains to areas of responsibility. - Establishes and maintains appropriate public contacts and the development of customer and local government relations. Responsible for resolving customer complaints. - Supports achieving the most cost effective operations and maintenance of gas facilities in the district. - Provides work direction to Automotive and Storeroom personnel. Has on-call responsibilities. - Supervises up to 32 direct and indirect reports within the district. - Supervises crew personnel performing operations and maintenance duties, and Field Service Representatives performing customer service activities to assure work is performed safely, meets or exceeds goals and complies with policy and procedures

Pico Rivera, Ca

Develops, implements, and delivers operations training programs. Determines student ability to satisfactorily meet training objectives. Consults with clients to diagnose and analyze training related problems. Reviews and revises training materials as necessary. Project manages teams in development of new training material and programs. Provides expert consulting to internal Company clients and external agencies on procedures, equipment, technologies, and technical issues.

Redlands, Ca

Collect, analyze, and manage data to develop efficient processes within Field Operations to support the Advanced Meter project in Inland Region. Tracks RTO (Return to Operations) orders and incidental work orders created by the Advanced Meter project. Works with districts and and dispatch to allocate field personnel to complete the orders. Compiles reports to measure the impact on the order completion schedule and to measure the cost to complete the orders.

Redlands, Ca

Provides operational support for the PACER system. Provides training and technical support to field personnel, office personnel, and all levels of management. Analyzes and assists with new software/hardware distributions on field and office operations. Troubleshoots MDT and PACER issues. Issues SSD Tickets for MDT, PACER communications equipment, and office equipment issues.

Corona, Ca

Performs a range of independent skilled field activities, such as testing for leakage, and handling residential and some small commercial account activity, including appliance work.

Santa Barbara, Ca

Performs a range of independent skilled field activities, such as testing for leakage, and handling residential and some small commercial account activity, including appliance work.

Redlands, Ca

Provide one-stop telephone contact for customer service requests, collections and credit extensions, billing inquiries, appliance adjustments, and service trouble.

San Bernardino, Ca

Locates and reads meters serving residential, commercial and industrial customers and enters meter readings into a hand held computer. Reports meter conditions that warrant Company follow-up action be taken.

Master Of Business Administration (Mba), Finance, General

Ba, International Business Management

Activities and Societies: Golden Key Honor Society

Aa, Liberal Arts And Sciences, General Studies And Humanities

High School Diploma