Lisa Frost Email & Phone Number

San Diego Metropolitan Area

Nashville Metropolitan Area

Software Business Analyst responsible for documenting and refining software requirements for UI & API Development. Works with Product Owner to transform business goals into priority sized stories. Assists Technical team in trouble shooting processing errors, and manages various technical projects.

Augusta, Georgia Area

Providing Consultative support to customers needing a BA in the Software Development Lifecycle process.

Augusta, Georgia

Managing a team of highly skilled Business System Anslysts. Our team supports several applications: PeopleSoft HCM/PSFIN, Banner, and several other campus applications.

Augusta, Georgia Area

Currently providing application support on the Implementation of API Time and Attendance Application for the University, Hospital and Medical Associates companies within Georgia Health Science University.

Augusta, Georgia Area

Leader of a technically diversified team of 6 people. Managed technical aspects of billing related projects. Provided end to end testing and analysis for software application releases and upgrades. Produced financial reporting for monthly operating reports and forecasting analysis. Completed semi-annual rate increase on the billing internal systems to meet projected revenue forecasts. Performed weekly system audits to proactively maintain Sarbanes Oxley requirements. Established methods… Show more Leader of a technically diversified team of 6 people. Managed technical aspects of billing related projects. Provided end to end testing and analysis for software application releases and upgrades. Produced financial reporting for monthly operating reports and forecasting analysis. Completed semi-annual rate increase on the billing internal systems to meet projected revenue forecasts. Performed weekly system audits to proactively maintain Sarbanes Oxley requirements. Established methods and procedures for team processes to maximize team’s productivity and performance. Key Achievements:• Generated revenue recovery reports and implemented recovery project to capture 1.9 million dollars in unbilled revenue.• Established weekly audits on subscriber statements to lower billing errata by over 50% through working with Corporate Billing standards. • Contributed internal billing systems knowledge to the Converged Products Project and Engineering teams to establish billing practices and methods and procedures for beta launch products such as: Skype on Xfinity, A Comcast created Spectrum VOIP box), and Tru2Way TV. This contributed to establishing a launch guide used within the billing software footprint company-wide. Show less

Served as an advisor to corporate and field employees, vendor, and corporate business owners for the payment card interface within the internal billing systems. Improved technical support by establishing tiered levels of support for issue escalation, establishing Methods and Procedures for support processes, hosting multiple training sessions on new processes. Provided level three support for all payment processing issues and provided resolutions under the established Service Level Agreement… Show more Served as an advisor to corporate and field employees, vendor, and corporate business owners for the payment card interface within the internal billing systems. Improved technical support by establishing tiered levels of support for issue escalation, establishing Methods and Procedures for support processes, hosting multiple training sessions on new processes. Provided level three support for all payment processing issues and provided resolutions under the established Service Level Agreement (SLA).Key Achievements:Awarded Comcast's Quarterly Playing to Win Award by the Corporate Finance Team for exceeding leadership's expectation in providing support and technical leadership to the Payment Card Interface - responsible for approximately 1.3 million credit card transactions per month, with an average monthly total of $170 million in subscriber payments.Successfully managed and implemented special payment-related projects such as: ECOBill, Software Application Upgrades/Releases, Payment Card platform conversion, and software enhancements. Consulted with architects to develop the billing environment and Corporate initiatives, compliance requirements (i.e. PCI, NACHA), and Disaster Recovery processes and procedures. Show less

Provided internal systems support to Regional Management, Conversion Specialists, and field employees to convert subscriber internal software to, and from the Amdocs internal software footprint. Resolved program errors at a table level, using basic TACL commands, and SQL Selects. Resolved software issues regarding money processing under the following transaction types: Speedpay, lockbox, EFTS, Recurring Payment Card processing, and one- time payment card transactions.Key… Show more Provided internal systems support to Regional Management, Conversion Specialists, and field employees to convert subscriber internal software to, and from the Amdocs internal software footprint. Resolved program errors at a table level, using basic TACL commands, and SQL Selects. Resolved software issues regarding money processing under the following transaction types: Speedpay, lockbox, EFTS, Recurring Payment Card processing, and one- time payment card transactions.Key Achievements:Achieved Advanced level SQL and TACL knowledge through Comcast Classes, Module Training, and Issue resolution.Worked with Corporate Finance and Vendor to launch aggressive upgrade schedule to prevent Comcast from PCI industry fines for PCI compliance issues addressed in the 6.0 release.Established expert level in resolving payment issues from : Vendor Applications, Operational Mass processing via: lockbox, EFTS, Recurring Payment Card processing, and emerging technologies: Comcast.com, all IVR/ ARU vendor interfaces as well as through the internal billing system. Show less

West Seneca, Ny

Provided technical analysis and support on a daily basis to the field and call centers regarding software issues. Successfully completed rate increase, and marketing campaign projects on the Amdocs billing system and on the APMS financial software. Implemented the following tax projects on the Amdocs Internal System and APMS financial software: franchise fee, sales tax, public access fee, and communication tax.Key Achievements:• Subject Matter Expert in resolving Billing Systems… Show more Provided technical analysis and support on a daily basis to the field and call centers regarding software issues. Successfully completed rate increase, and marketing campaign projects on the Amdocs billing system and on the APMS financial software. Implemented the following tax projects on the Amdocs Internal System and APMS financial software: franchise fee, sales tax, public access fee, and communication tax.Key Achievements:• Subject Matter Expert in resolving Billing Systems Issues for end users• Successfully implemented special billing system projects resulting in revenue recovery of 1.3 million in unbilled regulatory fees. Show less

Created programming and provided technical support on an AS/400 platform to automotive dealerships throughout the United States, Canada, and Japan. Responsible for quarterly and weekly metrics on sales lead to sales performance on various automotive marketing promotions. Consultant to develop and integrate Automotive Retailing Software for Mitsubishi Dealerships.Key Achievements: Chosen to participate and successfully graduated from EDS Future Leaders Program.Selected for the… Show more Created programming and provided technical support on an AS/400 platform to automotive dealerships throughout the United States, Canada, and Japan. Responsible for quarterly and weekly metrics on sales lead to sales performance on various automotive marketing promotions. Consultant to develop and integrate Automotive Retailing Software for Mitsubishi Dealerships.Key Achievements: Chosen to participate and successfully graduated from EDS Future Leaders Program.Selected for the Process Improvement Program, providing valuable input to strategic decision. Show less

Bachelor Of Business Administration, Marketing And Management (Duel Major)

Pursuing A Masters Of Science, Organizational Leadership, 4.0

Associate Of Arts, Automotive Aftermarketing