John Rivera Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

• Maintained accurate and up-to-date documentation of all collection activities, ensuring clear and transparent communication with internal stakeholders and external agencies.• Utilized strong negotiation and persuasive skills to engage with customers and facilitate payment arrangements, effectively resolving outstanding debts and maintaining positive customer relationships.• Participated in regular team meetings and training sessions to stay informed about industry trends, changes in regulations, and best practices in collections and recovery.

Richmond, Virginia, United States

• Maintained accurate and up-to-date documentation of all collection activities, ensuring clear and transparent communication with internal stakeholders and external agencies.• Utilized strong negotiation and persuasive skills to engage with customers and facilitate payment arrangements, effectively resolving outstanding debts and maintaining positive customer relationships.• Participated in regular team meetings and training sessions to stay informed about industry trends, regulation changes, and best collections and recovery practices.

Richmond, Virginia, United States

∙ Spearheaded a comprehensive survey initiative targeting Senior Living Providers, meticulously gathering valuable data for future analysis.∙ Utilized proficient data entry skills to accurately input survey responses into a proprietary website, ensuring the integrity and quality of the collected information.∙ Demonstrated a keen attention to detail while carefully organizing and categorizing data, facilitating streamlined analysis and reporting processes.

Richmond, Virginia, United States

• Successfully completed File Clearance procedures for a high volume of Medicaid Applications from Virginia residents, ensuring accurate and timely processing.• Proficiently utilized Oracle and VaCMS systems to input applicant information into the agency's computer system, maintaining data integrity and adherence to established protocols.• Conducted thorough and meticulous reviews of applicant data, meticulously assessing compliance with eligibility criteria for economic assistance programs.

Richmond, Va

• Strategically orchestrated high-impact Pay-Per-Click (PPC) ad campaigns, maximizing website traffic while optimizing costs to achieve exceptional results.• Utilized advanced techniques and best practices to generate a substantial volume of targeted traffic at the lowest possible cost through PPC channels.• Specialized in creating and managing dynamic Ad campaigns specifically tailored for Bing, leveraging its unique audience and maximizing visibility and conversions.

Glen Allen, Virginia Area

• Successfully served as a dedicated Customer Service Representative for a period of 12 years, consistently delivering excellent service in a high-volume call center.• Demonstrated exceptional communication skills in effectively interacting with diverse customers, understanding their needs, and providing prompt resolutions to their inquiries and concerns.• Utilized strong problem-solving abilities to identify and analyze customer issues, finding creative and efficient solutions to enhance customer satisfaction.

Geneva, Ny

• Played a pivotal role as a key member of the sales team that propelled our store to an unprecedented achievement: winning the coveted "Store of The Month" award for 13 consecutive months in a highly competitive district encompassing 28 stores, including several significantly larger mall establishments. Our store in Geneva, NY stands as the only one to have accomplished this remarkable feat to date.• Overcame size constraints by maximizing every square foot of our small 1,000 square foot store, achieving extraordinary results. Our store's exceptional performance defied expectations as we generated annual sales exceeding $1,000,000, a milestone traditionally associated with much larger mall stores. This accomplishment showcases our team's unwavering dedication, resourcefulness, and ability to excel in challenging environments.• Notably, our store manager, a rookie at the time, earned well-deserved recognition as the esteemed Manager of the Year. This prestigious accolade speaks volumes about her exceptional leadership skills, innovative strategies, and the team's remarkable accomplishments under their guidance. Their outstanding performance and ability to inspire and motivate the team were instrumental in our continued success.

Geneva, Ny

• Demonstrated expertise in rapid web development with over 2 years of experience, proficiently utilizing HTML, JavaScript, and CSS to create visually appealing and functional websites.• Translated provided design concepts into site layouts and user interfaces, employing industry-standard HTML/CSS practices to ensure optimal user experience and consistency across platforms.• Skillfully organized and structured web pages, effectively placing and formatting client-provided content to maximize readability and visual appeal.Demonstrated expertise in rapid web development with over 2 years of experience, proficiently utilizing HTML, JavaScript, and CSS to create visually appealing and functional websites.• Translated provided design concepts into site layouts and user interfaces, employing industry-standard HTML/CSS practices to ensure optimal user experience and consistency across platforms.Skillfully organized and structured web pages, effectively placing and formatting client-provided content to maximize readability and visual appeal.