Nathan Timme Email & Phone Number

- Partner with business and technology teams to manage the intake process of system issues, incidents, research and reporting requests while prioritizing the work based on urgency/criticality to ensure completion within established SLA’s. - Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers. - Support system readiness by partnering with product, technology, and business teams to ensure communication and training of new features and functionality is appropriate prior to release to users. This includes building and maintaining functional requirements documentation for the LightStream digital lending platforms.

Facilitated and spearheaded project management within Fraud, Verification, and Underwriting departments. Primary point of contact between Operations and IT management and performed testing of new features/bug fixes while participating in major release days/nights for more than four years. Served as key liaison to research and recognize system bugs in issues of operations systems. Operated department meetings, managed training programs development, and trained employees of Fraud, Verification, and Underwriting departments. - Collaborated on cross-functional projects with IT, engineering, and product/project manager personnel to enhance system and improve customer/teammate efficiencies. - Increased customer and teammate efficiencies by devising system enhancements while acquiring experience on cross-functional projects with IT, engineering, and product/project management personnel. - Addressed concerns regarding system processes, internal procedures, and general subject matter experts while serving as point of contact for Fraud and Verification Analysts. - Maintained internal auditing expectations with zero compliance findings. - Saved the company millions in fraud losses by leading projects to develop initiatives. - Guided and mentored new teammates transferring into the fraud and underwriting departments and existing teammates moving into new roles and responsibilities.

Bachelor'S Degree, Technological Entrepreneurship & Management

Certificate, Web Design And Development