John Sherlyn Rosos Email & Phone Number

National Capital Region, Philippines

My primary focus is to tackle challenges related to algorithms, development, and coding within our business, with the ultimate goal of enhancing customer experiences and empowering them to leverage the services or products offered by the company fully.- Offering expert technical guidance to customers utilizing WordPress and Drupal Applications. This includes utilizing tools such as GoAccess to parse server log files, employing New Relic APM to measure User Satisfaction and pinpoint bottlenecks, and proactively addressing potential points of failure in codebase architecture and content.- Achieved and maintained an outstanding 98.4% Customer Satisfaction rating in 2021-2023, the highest within the team.- Spearheaded the development and upkeep of internal playbooks to break down knowledge silos and streamline marketing processes. Actively contributed to customer-facing documentation in the Open Source community and delivered lectures at cross-team meetups.- Successfully led a team of highly skilled direct reports, resulting in a remarkable 95.4% Customer Satisfaction rating for over 1 billion end-users through various communication channels like chat, tickets, and video conferencing, available 24/7.- Defining and driving the success of both team-level and individual goals, aligned with organizational OKRs, while fostering growth and development opportunities through continuous feedback, weekly 2:1s, and quarterly reviews.- Utilizing data analysis to identify trends and develop effective solutions that empower Customer Success Engineers to better serve and surpass the evolving needs of customers

Manila, National Capital Region, Philippines

Comprehensive learning experience focused on web technologies and platforms.Proficiency gained in: - HTML, CSS, JavaScript, PHP, and Python. - Content management systems: Drupal and WordPress. - Content Delivery Networks (CDNs) for optimized website performance. - Version control and collaboration using Git. - Containerization and orchestration with Docker and Lando.Real-world projects and collaboration with industry experts.Emphasis on teamwork, problem-solving, and continuous learning.This internship provided a strong technical foundation and versatile skill set, contributing to becoming a well-rounded web developer ready to tackle various challenges in the field.

National Capital Region, Philippines

- Effective communication: Conveying information clearly and listening attentively to client's needs, colleagues, and professionals.- Negotiation skills: Strategically securing favorable deals, resolving conflicts, and advocating for clients' best interests.- Problem-solving: Navigating challenges, finding creative solutions, and addressing issues with property inspections, financing, and more.- Customer relationship management: Building trust, understanding clients' goals, and providing personalized and exceptional service.- Market knowledge: Staying well-informed about trends, housing developments, and economic factors to advise clients effectively.- Marketing techniques: Utilizing online platforms, social media, and traditional advertising to showcase properties and reach a broader audience.- Dedication to continuous learning: Commitment to staying updated and evolving in the dynamic real estate industry.- Adept representation: Skilled in navigating complex transactions and assisting clients in achieving their real estate objectives.- Valuable asset: Positioning myself as an invaluable resource in the competitive real estate landscape, dedicated to exceeding client expectations.

Metro Manila, National Capital Region, Philippines

Experienced Kitchen Cook/Head Manager with a proven track record in high-volume restaurant settings.Adept at menu planning, staff management, and ensuring top-notch food quality and safety.Strong leadership and communication skills, with a passion for culinary excellence.Recognized for efficient kitchen operations, budget management, and maintaining high standardsWith in-depth knowledge of industry trends.Seeking opportunities to contribute expertise in creating exceptional dining experiences.

National Capital Region, Philippines

- Efficiently oversees sales operations, ensuring precise data management and timely progress reporting. Proactively engages in cold calling to generate opportunities and skillfully addresses objections to achieve favorable outcomes.- Enhances operational efficiency by facilitating essential feedback and communication between departments through policy implementation. Provides crucial support to the CEO in production planning and resource management.- Demonstrates expertise in pricing strategies, effectively promoting products and services to meet sales targets. Offers comprehensive training to elevate team performance and skillfully handles objections to achieve positive results.- Successfully develops and manages a client-centric website, executing impactful social media marketing strategies to boost brand visibility. Utilizes telemarketing activities to drive business growth and enhance client engagement.- Maintains the position as the company's top-performing agent, consistently delivering results and serving as a valuable asset. Collaborates with the team to devise competitive pricing and creates client-focused proposals for successful outcomes

Manila, National Capital Region, Philippines

As a Customer Sales Representative, my tasks include prospecting and identifying potential customers through various channels like cold calling, referrals, and networking. I engage with customers to understand their needs and preferences, recommend suitable products, and conduct sales presentations while negotiating deals. Ensuring accurate customer records in the CRM system, I provide excellent service, follow up after sales, and aim to exceed sales targets. Collaborating with marketing and product teams, I offer valuable feedback. My skills include effective communication, active listening, persuasion, customer-centricity, and problem-solving, enabling me to thrive in this role and contribute to the company's success.

Manila, National Capital Region, Philippines

- Strategically optimize sales performance by implementing unique pricing plans and determining discount rates.- Enhance team skills and knowledge by planning and coordinating training programs.- Drive productivity and goal achievement by setting ambitious quotas and allocating sales territories.- Maintain streamlined operations by ensuring accurate and up-to-date data in the company's CRM system.- Cultivate a robust pipeline of opportunities through proactive cold-calling efforts.- Effectively handle client objections through clear communication to reach favorable resolutions.- Consistently surpass sales quotas, delivering robust performance and generating revenue.- Skillfully develop call-handling techniques and manage objections to provide clients with practical solutions.- Enable informed decision-making and strategic planning through thorough data gathering for sales validation.