Jay Simpson Email & Phone Number

Broomfield, Co, Us

Lakewood, Co

• Hired with no sales experience and exceeded target sales goals in first 6 weeks.• Manage company website including design/layout, current inventory, marketing promotions, etc.• Maintain an online social media presence for dealership including group rides and event coordination.• Graphic design of dealership advertisements and event flyers.

Broomfield, Co

• Balanced borrower recoverable accounts on each file review by debiting and crediting as needed.• Reconciled activity of multiple accounts per review to ensure conformity with program guidelines.• Verified the recoverability of various mortgage fees against a statutory regulations fee matrix.• Led departmental how-to meetings explaining appropriate responses to common situations to the team.• Simultaneously monitored progress of a large pipeline of escalated reviews to completion.• Sustained a near 100% quality score with client’s post-audit review team.• Disseminated tips and tricks e-mails to assist team members with production efficiency.

Broomfield, Co

• Prepared executed mortgage loan documents for over 3,000 public recording offices nationwide.• Ensured data accuracy and document formatting to adhere to county and state-specific requirements.• Personally designed over a dozen MS Word document formatting templates used department-wide.• Initiated collaborative e-mails with peers to keep changing formatting instructions current.• Created and distributed streamlining tools, facilitating team competency and production.

Broomfield, Co

• Audited escalated customer complaint cases to ensure proper handling and resolution.• Focused knowledge of mortgage loan processes creating prompt resolutions for client.• Commitment to professional presentation in final customer correspondence documents.• Relentless dedication to exceptional post-closure audit quality score.• Efficient communication with offsite teammates for punctual case closures.

Broomfield, Co

• Represented Bank of America’s Office of the CEO and President.• Researched, documented, and resolved complex mortgage issues on client’s behalf.• Maintained 100% quality score with client’s post-closure auditing routine.• Promoted to Research Team within two months of hire to support more intricate cases.• Recognized in client’s internal newsletter The Quality Times for exceptional work.• Developed strong written and verbal customer communication and advocacy skills.

Greater Denver Area

• Successfully delivered to over 130 stops daily by second week of employment.• Completed over 6,000 deliveries with no discrepancies.

Wilmington, Nc

• Ensured data input accuracy on mortgage loan and county-recorded documents.• Encouraged team to utilize open communication, increasing departmental efficiency by 25%.• Audited foreclosure hearing document packages for accuracy and non-public information prior to hearings.• Supervised departmental production and promoted efficiency.• Trained new employees on software usage, the foreclosure process and file auditing.• Communicated regularly with clientele regarding file progress and issue resolution.

Wilmington, North Carolina Area

• Constructed new recipes and emphasized on quality and consistency, generating 150% sales growth in first year.• Trained new employees on importance of quality and consistency.

Wilmington, North Carolina Area

• Toured the country for months at a time playing music nightly in nearly all of the lower 48 states.• Had national record label support from both Ferret Music (Jersey City, NJ) and Tragic Hero Records (Raleigh, NC).• Had national management support from The Artery Foundation (Sacramento, CA).• Acquired drumming endorsements from Truth Custom Drums & Silverfox Drumsticks.

Wilmington, North Carolina Area

• Developed loyal customer relationships through quality customer service focus.• Managed company funding by making deposits, paying bills, and balancing cash registers daily.• Trained employees on POS software navigation and the importance of confidentiality.• Listed and managed as many as 20 eBay auctions at a time for clientele.• Generated weekly payroll reports.

Wilmington, North Carolina Area

• Improved quality of product and consistency, boosting revenue through customer loyalty.• Handled managerial issues regarding customer service.