John Vance Email & Phone Number

Billerica, Massachusetts, United States

Technical lead for a variety of automation and digital transformation projects centered around Azure cloud services and reporting using Azure Logic apps and Power Platform. Service owner for deployment and management of Azure DevOps Services and associated migrations. Manage provisioning, troubleshooting, backup, and patching of both Windows and Linux Azure Virtual machines and on-premises Azure Arc servers. Handle systems administration tasks for a wide variety of IT/IS components. Configure and manage internal systems and networks, including AD, DNS, DHCP, GPO, Exchange, and SharePoint Online. Also help guide business strategy as technical lead and application owner for Azure Machine Learning deployments, AOAI RAG chatbots, custom copilots, and other generative AI solutions.

Greater Minneapolis-St. Paul Area

Ensured reliable operation of mission-critical Network Operations Center (NOC), including timely and accurate responses to all support requests from inside and outside the company. Provided leadership to NOC personnel in resolving hardware and content problems. Trained and coached NOC personnel in proper policies and procedures, and maintained accurate documentation of each support incident. Developed and implemented a MediaWiki-based knowledgebase for use by the entire support organization to act as a central repository for support information. Developed several VB.NET/C#.NET/PHP/MySQL applications to streamline and automate various operations processes.

Greater Minneapolis-St. Paul Area

Built, tested, repaired, and refurbished a variety of Intel- and AMD-based notebooks and desktops. Aided in operations, warehouse management, and purchasing. Provided technical assistance to internal and external customers.

Greater Minneapolis-St. Paul Area

Coordinated and executed production plans for a wide array of desktop, workstation, and server systems, as well as several proprietary and embedded platforms. Provided feedback to sales, ISV program managers, purchasers, product management, and engineering regarding any problems or potential improvements. Worked closely with engineering to brainstorm, develop, and test solutions. Routinely updated, troubleshot, and repaired a variety of Intel and Supermicro-based desktop and server platforms.

Greater Atlanta Area

Oversaw the development and implementation of a full-scale service department in order to support an increasing service volume. Implemented and enforced processes that helped distinguish the store as first in the company in customer service. Managed a shop with two full-time vendor-certified technicians who repaired, upgraded, and built roughly 400-500 desktops, laptops, printers, and LCD/TVs per month.

Greater Atlanta Area

Performed all diagnostics, upgrades, repairs, software installations, and data transfers. Built and designed hundreds of computer systems according to customers’ needs. Developed custom-tailored network imaging environment to boost productivity and ensure consistency.

Nanotechnology Practice Certificate, 3.85

Associate Of Arts And Sciences (Aas), Nanoscience Technology, 3.91