John R. Zinter Email & Phone Number

Greater Seattle Area

As Director, Customer Success - Team Lead John is responsible for managing a team of Customer Success Directors. In addition to the responsibilities listed below, John is also part of providing the strategic vision and strategies for continued revenue growth and customer retention within the Retail Vertical for First Advantage.

Greater Seattle Area

As Director, Customer Success John is responsible for the overall health, retention, and satisfaction of some of First Advantage's most strategic accounts. Responsibilities include but are not limited to the following: Developing and implement strategic account plans, identifying sales strategies and assessing revenue potential, executing on targeted activities, working efficiently across multiple departments, establishing and maintaining long-term relationships through all levels of the organization, and always ensuring that he is seen as a tireless advocate for his customers.

Greater Seattle Area

As Regional Manager, John is responsible for managing a team of Account Managers in the Central/Midwest region. In addition to managing his own book of enterprise accounts, he is also responsible for managing the development of his team, increasing revenue and customer satisfaction, while also reducing customer churn in his assigned region.

TalentWise is recognized as one the leading hiring process solutions companies in the industry by HRO Today and Workforce Management magazine. More than just a pre-employment screening company TalentWise offers a robust suite of HR services and technology applications. The hallmark of the company is its best-in-class, on-demand solution providing platform that offers compatibility, ease in operation and delivers the highest quality search results quickly. Additionally, TalentWise offers a compliant, fully automated, paperless system that eliminates manual errors and ensures better tracking and reporting.As a Senior Account Manager, John is tasked with managing the long term success of many of TalentWise’s largest clients ensuring their satisfaction, meeting client KPI’s, and developing long term successful planning strategies

Responsible for signing large aggregators (i.e. AT&T) and other media groups to use Marchex's local products and services. Was able to sign one of our largest content partners (AOL) to use our Openlist services and signed our only newsaper (Washington Post). I was also responsible for cross selling a variety of other services such as: contextual advertising, PPC (pay-per-click), feeds (API, XML), local SEM products and SEO.