John S. Email & Phone Number

United States

Advised partners and destination marketing organizations (DMOs) with comprehensive oversight of website design, digital marketing strategies, and revenue optimization.• Forged robust partnerships by aligning support with marketing needs, fostering the growth of essential B2B relationships. • Diligently tracked market trends, partner performance metrics, and analytics to proactively address partners' evolving business requirements while implementing campaigns. • Capitalized on virtual tools, social media platforms, cutting-edge design software, and analytical resources to deliver actionable business insights and facilitate strategic adjustments for partner's success.

Los Angeles, California, United States

Organized creative projects and managed content creation for hospitality clients, hotels and tour agencies throughout social media, website, and newsletter.• Tracked and analyzed marketing efforts to measure success and made adjustments as needed to increase revenue for clients.• Developed & maintained a travel website featuring over 50 unique destinations, generating 1 million page views to date.• Facilitated over 400 customer service interactions including bookings and resolving escalating issues to ensure 99% client satisfaction.• Conceptualized and created marketing campaigns to promote the clients and websites resulting in increased user engagement.

Calabasas, California, United States

Responded to customer inquiries daily, providing accurate information regarding travel times, seat availability and pricing.• High volume of customer service interaction and trouble shooting between airlines and clients to ensure customer satisfaction thru phone and email.• Assisted Customers in booking and creating Itinerary for trips using GDS software to ticket flights and hotels thru phone, email & web.

Los Angeles, California, United States

Facilitated meetings with 40+ clients to identify their product needs & delivery timelines, resulting in a 15% increase in customer satisfaction.• Provided training & guidance to staff and employees, enabling them to effectively implement process changes that resulted in an 8% increase of output efficiency.• Assisting in whole sale accounts, production & Sales generating $200,000 in sales over the course of employment.

Los Angeles, California, United States

• Working in a Business-to-Business environment with clients in specific regions to deliver the necessary products and services to grow their business.• Working with Marketing Teams to Create Strategic Web & Print layouts to generate revenue for clients.• Generated 100k+ sales revenue thru effective Ad Promotions, Email Marketing & Media Platforms.

High School Diploma

Education record

Associate'S Degree, Tourism And Travel Services Management