John S. Email & Phone Number

United States

• Advised partners and destination marketing organizations (DMOs) with comprehensive oversight of website design, digital marketing strategies, and revenue optimization.
• Forged robust partnerships by aligning support with marketing needs, fostering the growth of essential B2B relationships.
• Diligently tracked market trends, partner performance metrics, and analytics to proactively address partners' evolving business requirements while implementing campaigns.
• Capitalized on virtual tools, social media platforms, cutting-edge design software, and analytical resources to deliver actionable business insights and facilitate strategic adjustments for partner's success.

Los Angeles, California, United States

• Organized creative projects and managed content creation for hospitality clients, hotels and tour agencies throughout social media, website, and newsletter.
• Tracked and analyzed marketing efforts to measure success and made adjustments as needed to increase revenue for clients.
• Developed & maintained a travel website featuring over 50 unique destinations, generating 1 million page views to date.
• Facilitated over 400 customer service interactions including bookings and resolving escalating issues to ensure 99% client satisfaction.
• Conceptualized and created marketing campaigns to promote the clients and websites resulting in increased user engagement.

Calabasas, California, United States

• Responded to customer inquiries daily, providing accurate information regarding travel times, seat availability and pricing.
• High volume of customer service interaction and trouble shooting between airlines and clients to ensure customer satisfaction thru phone and email.
• Assisted Customers in booking and creating Itinerary for trips using GDS software to ticket flights and hotels thru phone, email & web.

Los Angeles, California, United States

• Facilitated meetings with 40+ clients to identify their product needs & delivery timelines, resulting in a 15% increase in customer satisfaction.
• Provided training & guidance to staff and employees, enabling them to effectively implement process changes that resulted in an 8% increase of output efficiency.
• Assisting in whole sale accounts, production & Sales generating $200,000 in sales over the course of employment.

Los Angeles, California, United States

• Working in a Business-to-Business environment with clients in specific regions to deliver the necessary products and services to grow their business.
• Working with Marketing Teams to Create Strategic Web & Print layouts to generate revenue for clients.
• Generated 100k+ sales revenue thru effective Ad Promotions, Email Marketing & Media Platforms.

High School Diploma

Education record

Associate'S Degree, Tourism And Travel Services Management