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John Samuel Email & Phone Number
Major Incident and Critical Response Manager
at
nbn® Australia
1 work email found
@nbnco.com.au
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 71%
Current company
Role
Major Incident and Critical Response Manager
Location
Melbourne, Victoria, Australia
Who is John Samuel? Overview
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Quick answer
John Samuel is listed as Major Incident and Critical Response Manager at nbn® Australia, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at nbnco.com.au and a matched LinkedIn profile for John Samuel.
John Samuel previously worked as Major Incident Manager at Nbn™ Australia and Application Support Lead at National Australia Bank.
Company email context
Email format at nbn® Australia
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{first}{last}@nbnco.com.au
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AeroLeads found 1 current-domain work email signal for John Samuel. Compare company email patterns before reaching out.
Profile bio
About John Samuel
IT Support Lead/Incident Manager with nearly 30 years of industry experience in large financial, telecommunication and IT vendor suppliers / managed services.Experience in leading and managing technical teams and vendors in service operationsA problem solver and strategic thinkerExperienced working in different geographical locations across organisational and technical levelsPossesses leadership and communication skillsProfessional certifications:ITIL (V3) Foundation CertificateKepner-Tregoe – Problem Solving & Decision MakingProject Management FundamentalsSpecialties:IT Service ManagementIncident ManagementProblem Management & Root Cause AnalysisDisaster RecoveryTechnology Crisis Management
Current workplace
John Samuel's current company
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11 roles
John Samuel work experience
A career timeline built from the work history available for this profile.
Major Incident Manager
CurrentCoordinate and drive virtual teams consisting of both internal and external technical staff in restoring services for High and Critical incidents in Technology and Network ServicesConduct Management Bridges and War Rooms for long running incidentsProvide real time communications for senior management and NBN Co business stakeholders, about incident restoration activities , technical, business and customer impactConduct Post Major incident reviews to develop and document follow-up corrective actions plans for stakeholders and technical staff
Jun 2015 - Present
Application Support Lead
Provide leadership, guidance and mentoring to the production support team through the daily tasks of incident & problem management, with direct involvement in any management issues arising at any time of the day.Managed various size of support teams in Payment Systems, Internet Banking & Growth Operations.Liaise with relevant business units and vendors to provide an efficient and smooth flowing of application process for both Internet Banking and Payment ServicesInvestigate customers issues (Internal & External) and formulate solutions to the BusinessOverall accountability of production system and its associated management of incidents, problems and changes within the support team
Feb 2005 - Jun 2015
Senior Analyst Programmer
On-call support of production system and managementLiaise with business units and regulators to provide an efficient and smooth processing of Cheques in accordance with industry standards as agreed
Jul 2001 - Feb 2005
Analyst Programmer
Support of Production system for Online & Batch processProgramming / Testing of application softwareLiaise with Vendors periodically on PTF upgrades and fixes
Aug 1998 - Jul 2001
Information Technology Officer (G2)
Co-ordination of Year 2000 Compliance for the ATO’s Audit team
Jan 1998 - Aug 1998
Information Technology Officer (G1)
Analysis & Design, Development, Testing and review of applications
Jun 1997 - Dec 1997
Career Break / Parental Leave
Career Break / Parental Leave
Jul 1995 - Jun 1997
Programmer / System Engineer
Develop and provide support for Multimedia based applicationsProvide second level support for PCs, Printers, Operating Systems and other related products
Feb 1991 - Jul 1995
Programmer/System Analyst
Advance Personal Computers Sdn. Bhd.
Develop and support PSION Handheld devices
Apr 1989 - Feb 1991
Programmer
Kental Sdn. Bhd.
Application software development
Oct 1988 - Apr 1989
FAQ
Frequently asked questions about John Samuel
Quick answers generated from the profile data available on this page.
What company does John Samuel work for?
John Samuel works for nbn® Australia.
What is John Samuel's role at nbn® Australia?
John Samuel is listed as Major Incident and Critical Response Manager at nbn® Australia.
What is John Samuel's email address?
AeroLeads has found 1 work email signal at @nbnco.com.au for John Samuel at nbn® Australia.
Where is John Samuel based?
John Samuel is based in Melbourne, Victoria, Australia while working with nbn® Australia.
What companies has John Samuel worked for?
John Samuel has worked for Nbn® Australia, Nbn™ Australia, National Australia Bank, Australian Taxation Office, and Career Break / Parental Leave.
How can I contact John Samuel?
You can use AeroLeads to view verified contact signals for John Samuel at nbn® Australia, including work email, phone, and LinkedIn data when available.
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