John Samuel

John Samuel Email and Phone Number

Major Incident and Critical Response Manager @ nbn® Australia
Melbourne, VIC, AU
John Samuel's Location
Melbourne, Victoria, Australia, Australia
John Samuel's Contact Details

John Samuel work email

John Samuel personal email

n/a
About John Samuel

IT Support Lead/Incident Manager with nearly 30 years of industry experience in large financial, telecommunication and IT vendor suppliers / managed services.Experience in leading and managing technical teams and vendors in service operationsA problem solver and strategic thinkerExperienced working in different geographical locations across organisational and technical levelsPossesses leadership and communication skillsProfessional certifications:ITIL (V3) Foundation CertificateKepner-Tregoe – Problem Solving & Decision MakingProject Management FundamentalsSpecialties:IT Service ManagementIncident ManagementProblem Management & Root Cause AnalysisDisaster RecoveryTechnology Crisis Management

John Samuel's Current Company Details
nbn® Australia

Nbn® Australia

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Major Incident and Critical Response Manager
Melbourne, VIC, AU
John Samuel Work Experience Details
  • Nbn® Australia
    Major Incident And Critical Response Manager
    Nbn® Australia
    Melbourne, Vic, Au
    View
  • Nbn™ Australia
    Major Incident Manager
    Nbn™ Australia Jun 2015 - Present
    Melbourne, Australia
    Coordinate and drive virtual teams consisting of both internal and external technical staff in restoring services for High and Critical incidents in Technology and Network ServicesConduct Management Bridges and War Rooms for long running incidentsProvide real time communications for senior management and NBN Co business stakeholders, about incident restoration activities , technical, business and customer impactConduct Post Major incident reviews to develop and document follow-up corrective actions plans for stakeholders and technical staff
    View
  • National Australia Bank
    Application Support Lead
    National Australia Bank Feb 2005 - Jun 2015
    Melbourne, Australia
    Provide leadership, guidance and mentoring to the production support team through the daily tasks of incident & problem management, with direct involvement in any management issues arising at any time of the day.Managed various size of support teams in Payment Systems, Internet Banking & Growth Operations.Liaise with relevant business units and vendors to provide an efficient and smooth flowing of application process for both Internet Banking and Payment ServicesInvestigate customers issues (Internal & External) and formulate solutions to the BusinessOverall accountability of production system and its associated management of incidents, problems and changes within the support team
    View
  • National Australia Bank
    Senior Analyst Programmer
    National Australia Bank Jul 2001 - Feb 2005
    Melbourne, Australia
    On-call support of production system and managementLiaise with business units and regulators to provide an efficient and smooth processing of Cheques in accordance with industry standards as agreed
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  • National Australia Bank
    Analyst Programmer
    National Australia Bank Aug 1998 - Jul 2001
    Melbourne, Australia
    Support of Production system for Online & Batch processProgramming / Testing of application softwareLiaise with Vendors periodically on PTF upgrades and fixes
    View
  • Australian Taxation Office
    Information Technology Officer (G2)
    Australian Taxation Office Jan 1998 - Aug 1998
    Canberra, Australia
    Co-ordination of Year 2000 Compliance for the ATO’s Audit team
    View
  • Australian Taxation Office
    Information Technology Officer (G1)
    Australian Taxation Office Jun 1997 - Dec 1997
    Canberra, Australia
    Analysis & Design, Development, Testing and review of applications
    View
  • Career Break / Parental Leave
    Career Break / Parental Leave
    Career Break / Parental Leave Jul 1995 - Jun 1997
  • Mesiniaga Berhad
    Programmer / System Engineer
    Mesiniaga Berhad Feb 1991 - Jul 1995
    Selangor, Malaysia
    Develop and provide support for Multimedia based applicationsProvide second level support for PCs, Printers, Operating Systems and other related products
    View
  • Advance Personal Computers Sdn. Bhd.
    Programmer/System Analyst
    Advance Personal Computers Sdn. Bhd. Apr 1989 - Feb 1991
    Kuala Lumpur, Malaysia
    Develop and support PSION Handheld devices
  • Kental Sdn. Bhd.
    Programmer
    Kental Sdn. Bhd. Oct 1988 - Apr 1989
    Kuala Lumpur, Malaysia
    Application software development

Frequently Asked Questions about John Samuel

What company does John Samuel work for?

John Samuel works for Nbn® Australia

What is John Samuel's role at the current company?

John Samuel's current role is Major Incident and Critical Response Manager.

What is John Samuel's email address?

John Samuel's email address is jo****@****.com.au

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