John Savage Email & Phone Number

Dunstable

London, United Kingdom

• I reported to the Head of UK Customer Operations Management and managed delivery of SAP operational services to a global manufacturing customer for a large ICT provider. My responsibilities included:
• Acted as single point of contact for customer operational requirements and internal business.
• Measured on effectively providing private cloud-based infrastructure and SAP BASIS support for Sybase and HANA database systems delivered via global support teams.
• Ensured… Show more I reported to the Head of UK Customer Operations Management and managed delivery of SAP operational services to a global manufacturing customer for a large ICT provider. My responsibilities included:
• Ensured adherence to OLA and contractual SLA plus attended regular service reviews.
• Coordinated ITIL event, incident, problem, change, capacity and asset management functions and their interaction with customer’s service desk via ITSM toolset.

London, United Kingdom

• I reported to the Head of Technical Services and worked on a range of service transformation and internal company projects within a Technical Services team. My responsibilities included:
• Engaged with internal and external project stakeholders to gather and understand information.
• Analysed existing processes and designed new processes to meet business requirements.Key Projects & Achievements:
• Reviewed and completed documentation of the UK Delivery Order Management… Show more I reported to the Head of Technical Services and worked on a range of service transformation and internal company projects within a.
• Reviewed and completed documentation of the UK Delivery Order Management process to meet company’s international standards.
• Supported service transformation project to offshore model for mobile telecom customers operational support systems.

London, United Kingdom

• I reported to the Head of Application Operations and provided second line application support for operational support systems used by the UK’s largest mobile telecom provider, including 16 application extensive SOA.
• Provided 24/7 operational support, including major incident support, under the ITIL framework for UK based mediation, post pay rating, roaming data processing, mobile traffic monitoring, data… Show more I reported to.
• Provided 24/7 operational support, including major incident support, under the ITIL framework for UK based mediation, post pay rating, roaming data processing, mobile traffic monitoring, data integrity tool sets and.
• Supported bespoke Unix/Oracle applications and their interfaces, including asset configuration driven monitoring, plus regular application maintenance activity.Key Projects & Achievements:
• Supported launch of UK first national 4G mobile network maintaining service availability.
• Supported technical refresh of production server estate pass go-live quality gates.

Cambourne

• I reported to the Customer Services Manger and provided second line application support for rating and billing systems used by a portfolio of fixed line, mobile, cable and utilities company customers My.
• Line management of small group of support analysts including coaching and mentoring.
• Liaising with development team for escalations and short lead time changes.
• Providing second line support for Unix/Oracle/Powerbuilder rating and billing application… Show more I reported to the Customer Services Manger and provided second line application support for rating and billing.
• Providing second line support for Unix/Oracle/Powerbuilder rating and billing application suite.
• Maintaining test and support environments at multiple product versions.

• Dec 1995 to Aug 2001: Missing-link Software Plc: Implementation Team Lead
• Nov 1988 to Dec 1995: P&Q International Plc: Senior Software Engineer
• Oct 1987 to Nov 1988: Marconi Software Systems Ltd: Software Engineer

Master’S Degree, Computer Science, Master Of Science

Bachelor’S Degree, Environmental Sciences, B.Sc. (Hons) 2:1