John Savary Email & Phone Number

Provide oversight for Clinical Support Teams • Lead end-user support for Physicians & Clinical Staff for our Cerner, Electronic Health Record software, along with other clinical applications o Implemented a Customer Satisfaction program - achieving Customer Satisfaction ratings of 98.5% over a 10-year periodo Achieved/Maintained Satisfaction Percentages of 98-99% over 10-year period in the categories of Knowledge, Professionalism, Resolution Time and Resolution Provided.o Ingrained a culture of Employee Engagement, Empowerment and Ownership• Manage External Vendor Relationship for our Electronic Health Record vendor. Lead all support issues/escalations• Executive presence with Board of Directors, C-Suite, Physician Owners, Department Managers, and Clinical Leaders to identify top organizational priorities and facilitate appropriate hardware, software, and workflow changeso Participate in Clinical Informatics Steering Committee which oversees strategic direction of our clinic relative to our EHR decisions and other clinical applicationso Participate on Cerner Project Leadership Team which involves collaboration across Clinical and Revenue Cycle Leadership Teams to ensure that our tactical operations are in line with corporate objectives• Apply project management skills to successfully complete a variety of Clinic Information Technology projects: o Conversion/Implementation/Ongoing Support of Cerner Electronic Medical Record systemo Coordinated and scheduled End-User Training of 1000+ staff members over 6-week periodo Replaced Electrocardiogram (ECG) hardware & software for 22 locationso Established and completed a Telemedicine deployment across the entire organization over a 3-week period at the start of COVIDo Deployment of 24 patient self-service Kiosk Stations with adoption rates of 20-40%

Dubuque, Iowa, United States

Provided consultation on special project related to the Affordable Care Act. Project included research and analysis on impact to current business and evaluation of future business opportunities.

Dubuque, Ia

Provided complete oversight to three Customer Support Teams located in Dubuque, IA, Seattle, WA and Atlanta, GA. Managed all aspects of customer support including issue resolution, relationship building and escalation management. Responsible for staff selection, training, and career development. Financially accountable for budget with annual maintenance revenues of $10 Million.  Leveraged best practices to expand coverage, increase effectiveness and improve overall performance of Practice Partner Technical Support Team Elevated customer satisfaction ratings from 43% to 81% Reduced Average Answer Speed (incoming calls) from six minutes to less than two minutes Expanded supported customer base by 24% Built complimentary support team in Dubuque, IA to compensate for time zone challenges

Dubuque, Ia

Promoted from Individual Contributor role to Manager for Practice Plus Application and Technical Support Teams. Built highly productive, respected, and loyal staff with average tenure of 13 years. Established and maintained customer satisfaction ratings of 98% over a ten-year period Observed 99% staff retention rate, attributed to the successful deployment of employee development and morale-building programs Achieved and maintained Service Capability and Performance (SCP) Support Certification for ten years Designed, implemented, and enhanced internal web portal which evolved into a cross-functional business intelligence tool Collaborated with Product Development Team to identify software defects and convey customer requirements Partnered with Account Management Team to resolve customer escalations and enhance customer relationships

Dubuque, Ia

Progressed through positions with increased responsibility and influence• Support Team Lead• Senior Technical Support Engineer• Technical Support Engineer• Product Support Representative• Payer Analyst• Operations Supervisor• Computer Operator• Printer Operator