John Schmidt Email & Phone Number

Waltham, MA

Support deployed logistics robots at customer sites as issues occur. Assist junior technicians in resolving issues. Provide training and education of junior technicians and new hires to develop a strong and well rounded team.

Cambridge, MA

Devised and implemented testing processes; worked with engineering and project management on sprint planning; provide backing support for field issues prior to engineering involvement.Worked with Postgresql to improve and redesign reports used in the field, implementing newer features available to speed queries and provide more exacting results.Primary.

Cambridge, MA

Monitor deployed delivery robots at customer sites. Troubleshoot issues that occur and refer appropriate issues to engineering. Document common issues and build solutions or workarounds as available. Interact with customers during down time. Work with field technicians during repairs, and test repairs and upgrades.

Greater Boston Area

Develop test plans and testing documentation for all product offerings.Work with engineering on development and product planning to help ensure a quality and desirable product.Execute testing using a perl test harness, both automated overnight testing and ad hoc testing (both automated and manual).Worked with marketing and sales to perform performance.

Perform manual testing of products using both scripted perl tests and manual system and integrated testing.Work with perl testing infrastructure to add new automated tests, update and expand existing tests, and maintain in-house perl testing framework.Work with engineering to develop testing needs.