John Garland Email & Phone Number

Work with network partners and Transportation Providers in NEMT (non-emergent medical transportation) to support successful and efficient operations within the Ride to Care program, which takes Oregon Health Plan Members to care. Drive the following: support and problem solving for network partners and Transportation Providers, process change, process improvement, training and documentation creation, pilot programs, and network communication. Support new software releases and upgrades (perform some light systems testing and release management). Act as an escalation point for the team as well as delegate tracks of work and ensure timely completion. This role is a combination of project work as well as day-to-day responsibilities.

Worked in NEMT (non-emergent medical transportation) to support the network management and business operations side of the Ride to Care program, which takes Oregon Health Plan Members to care. This meant working directly with transportation Providers as well as network partners to problem solve, create documentation, provide training and guidance, drive process improvement, and continually support the over-arching goal of successfully getting OHP Members to care safely and with efficient use of network resources.

Implements and coordinates service delivery through the RideWise Travel Training & Mobility Support Program. The RideWise program is a coordinated, comprehensive approach to enhancing an individual's knowledge and ability to access appropriate transportation options independently.

North America Marketplace Ops - Process Team

Provided excellent second tier support and oversaw issue intake, tracking, escalation, and resolution. Drove daily, project, and ad-hoc work to hit deliverables while acting as translator and facilitator between Nike Tech and the North America wholesale business, as well as cross-functional partners spanning the supply chain. Helped test and implement solutions to system/process issues. Led meetings, created documentation and org-wide communications, generated reports and status updates for leadership. Managed system access (GRC, SOX); supported system upgrades and “go-lives” (ERP). SAP/database, SharePoint, ServiceNow, WebEx, Slack, Cognos, Microsoft Office, and workflow tool experience.

North America Marketplace Ops - Strategic Department Stores, Nordstrom Rack

Managed large Futures and At-Once business using reporting tools (ex. Cognos), order management, and excellent communication to remain rapid and agile in my approach. Collaborated with supply chain partners (ex. Direct Ship Analysts) to drive accurate, timely deliveries while navigating competing priorities.

North America Marketplace Ops - Process Team, Na Logistics Campus Project

Acted as a subject matter expert (SME) and chosen for my knowledge of SAP and the business, as well as my strong attention to detail. This project was supporting the ramp-up, launch, and stabilization of the largest distribution center in North America. Utilized QC and QA computer programs, data matrices, test scripts, and SharePoint to support project controls and ensure proper issue escalation and resolution.

North America Marketplace Ops - Nike Team Sports, Nike Lacrosse

Initial Nike Lacrosse Account Rep, managing a national account base with Sales partners. Drove growth through excellent sales and marketing support, problem solving skills, and persistence. Helped manage project controls for ramp up and launch of "The Ride" at WHQ.

Nike Employee Store

Exemplary leadership, product knowledge, customer service, and work ethic.