John Holton Email & Phone Number

Jacksonville, Florida Area

Manages two teams of adjusters handling first and third party claims and litigation. Able to direct adjusters and attorneys in investigation and resolution of litigated claims.

Skilled in claims investigation and resolution having represented the defendant in over 300 successful mediations.Able to direct attorneys in the litigation process and work with others to identify the strengths and weaknesses of cases destined for litigation.

Jacksonville, Florida Area

Responsible for managing a call center team, a team of adjusters as well as handling claims with large exposures to conclusion. Involved in the evaluation and direction of all losses exceeding $150,000 in reserves. Handled and managed the claims for policies written as excess coverage on long haul trucking and railroads.• Supervised claims in all 50 states plus Canada to include: investigation, evaluation, reserving and negotiation.• Skilled in claims investigation and resolution having represented the defendant in over 300 successful mediations.• Directed attorneys in the litigation process and worked with others to identify the strengths and weaknesses of cases destined for litigation.• Served as the point person for all separate coverage files for the company.• Responsible for reinsurance reporting and billing on losses where it was available• Collaborated with the Information Technologies Department in developing a warehouse of information to be used in evaluation of the company's book of business using claims and underwriting information.• Responsible for creation and implementation of 15+ claims reports to be used by the entire company for evaluating the productivity and staffing of the claims department. • Developed the company "Best Practices" manual to establish guidelines for adjuster expectations and insure file-handling consistency. • Created and implemented an online file review system to be used in evaluating adjuster performance designed to allow in-depth analysis of compliance to "Best Practices". This was used to improve the’ department overall “meets expectation” scores from 80% to 95%.• Implemented and managed the Legal Exchange program for monitoring legal bills and oversaw the review of over 300 active litigation files representing $85M+ in reserves which resulted in the reduction of legal expenses by 5%. • Mentored high-potential individuals to provide career path development.

Jacksonville, Florida Area

Managed 4 team leaders who oversaw teams for liability, Cargo and first party physical damage losses, in addition to a team of 9 support personnel who were responsible for the Claims department operations.• Instrumental in the evolution from paper claim files to a fully automated claims system.• Introduced the claims department disaster recovery process to ensure continuation of business in the event of a natural disaster.• Served as subject matter expert representing the claims department in new product development.• Handled complex claims through all phases of investigation, evaluation and resolution.

Joacksonville, Fl

Handled claims for a book of public and business automobile accounts to include General Liability coverage.• Served as the serious loss adjuster for a team which handled the claims for that book of business. • Work with management to identify attorneys across the country to create a book of counsel to handle the business automobile claims

Responsible for handling casualty claims in South Florida with a specialization in Uninsured and Underinsured Motorist Claims. · Successfully investigated, negotiated and/or managed through trial over 500 cases in 3 years.