• Responsible for troubleshooting hardware/software issues for 70 users face to face or over the phone• Installing and configuring operating systems, application and hardware• Working on resolving issues until needed to escalate to appropriate level• Documenting findings for future reference requires attention to detail• Creating system images for deployment of operating systems such as Windows 7/XP and software upgrades with Pronet and Symantec anti-virus to multiple PC’s• Adding users and resetting passwords on active directory• Generating weekly consultants reports using Microdec Rpm profile software and editing figures requires great attention to detail.• Full assembling of new servers and racking them in the Comms room• Relocating PC’s ensuring they were fully operational including setting up new users on workstations• Printing and ensuring all weekly call usage of all 9 departments are given to the MD, checked using TIM professional program.• Remote connection to company laptop and user PC’s to further troubleshoot problems• Checking and labelling ports of the building and monitor which ports are patched in the COMS room requires me to have excellent planning and organisational skills• Setting up and networking multiple PC’s for a training environment requires excellent organisational skills and attention to detail• Updating company PC information and floor plans using Microsoft Office 2003/2007• Ensuring back up tapes are replaced daily

Mann’s, Hampton wick Chef and counter• Responsible for cash handling and stock control requiring strong organisational skills• Cooking quality food to order and on time requires me to deal with pressure at a fast pace• Giving suggestions to over 20 per day customers means I need to listen attentively • I am usually on call and share shifts with 3 colleagues requiring flexibility• Using the PC to print out orders coming in from websites to ensure flow of the business

Self employment, Hounslow Hair stylist and colourist• Listening to the clients hair needs and providing accurate advice accordingly• Maintaining high levels of professionalism by not going over the time specified for the service• Ensuring the customer is valued by paying attention to detail at all times• Dealing with clients face to face using excellent communication skills to acquire what they want• Following technical procedures to provide an outstanding quality hair cut and colour