As my career continued to grow within academia, I found an opportunity to join The Claremont Colleges Services, EBSS and I did not hesitate.In this role, I oversaw Workday Time Tracking & Absence Management (WDTT&AM) projects for over three months, which supported a total of 4,000 employees including staff, faculty, and student workers across nine institutions in Claremont College. I was also accountable for assisting the AVP of Enterprise Business Systems Services (EBSS) throughout the… Show more As my career continued to grow within academia, I found an opportunity to join The Claremont Colleges Services, EBSS and I did not hesitate.In this role, I oversaw Workday Time Tracking & Absence Management (WDTT&AM) projects for over three months, which supported a total of 4,000 employees including staff, faculty, and student workers across nine institutions in Claremont College. I was also accountable for assisting the AVP of Enterprise Business Systems Services (EBSS) throughout the entire project cycle.I proactively managed an array of daily operations for the EBSS Workday Helpdesk, reported metrics to the EBSS AVP, and allocated 150 tickets per month to team members for prompt resolution. I played a pivotal role in selecting vendors and gathering requirements and developed the Statement of Work (SOW) for four sites. Additionally, I supervised the Workday Learning System (HR & Finance) across all nine colleges by creating new user accounts and billing each college for registration expenses. I functioned as the Head Admin and managed two Executive Committees, namely the Business Financial Administration Committee (BFAC) and the Workday Leadership Governance Committee (WLGC) across all colleges. This involved nine Treasurers and Chief Operating Officers from BFAC and 18 Chief Operating Officers, Deans, and Chief Information Officers from WLGC. Additionally, I provided support for the creation of the EBSS website where I curated content and materials.Finally, I performed various tasks in Workday such as paying invoices, reconciling PCard expenses, processing travel reimbursements for the EBSS AVP, resetting passwords, and billing all nine institutions for miscellaneous expenses. Show less

Given my experience at UC Riverside, I was invited to join Cal Poly Pomona Foundation and I enthusiastically accepted a more senior role.As the Senior Program Coordinator, I oversaw a wide range of Cal-Bridge events and activities throughout the application cycle. This involved managing large-scale orientations, research dinners, and research symposiums, coordinating logistics for summer research and conference travel, and disbursing financial aid and reimbursements for GREs… Show more Given my experience at UC Riverside, I was invited to join Cal Poly Pomona Foundation and I enthusiastically accepted a more senior role.As the Senior Program Coordinator, I oversaw a wide range of Cal-Bridge events and activities throughout the application cycle. This involved managing large-scale orientations, research dinners, and research symposiums, coordinating logistics for summer research and conference travel, and disbursing financial aid and reimbursements for GREs. Additionally, I organized scholar workshops on an annual and monthly basis in both Northern and Southern California.As part of my responsibilities, I managed the monthly credit card travel compensations for the Cal-Bridge Director and handled the invoices of tutors and vendors. I was also the main point of contact for the Director, tutors, vendors, and more than 70 Cal-Bridge Scholars. Moreover, I played a critical role as the primary end-user tester for the new Cal-Bridge online application, ensuring it was free of bugs for the upcoming cycle.In addition to the above-mentioned, I conducted extensive Cal-Bridge Program training sessions for various groups, including new employees and scholars. I also supported the Cal-Bridge Leadership team by developing monthly newsletters and weekly schedules. Show less

By August 2014, my role expanded and while I was still holding my prior responsibilities, I progressed to the role of Executive Administrative Specialist.Within my new role, I worked closely with the Associate Vice Chancellor and the Leadership of Computing and Communications and UCPath on critical tasks. I vigilantly managed their calendars, organized business travel, logged in notes and action items, and curated meeting documentation such as agendas, presentations, handouts, and other… Show more By August 2014, my role expanded and while I was still holding my prior responsibilities, I progressed to the role of Executive Administrative Specialist.Within my new role, I worked closely with the Associate Vice Chancellor and the Leadership of Computing and Communications and UCPath on critical tasks. I vigilantly managed their calendars, organized business travel, logged in notes and action items, and curated meeting documentation such as agendas, presentations, handouts, and other materials. As a central point of contact for all incoming communication, I provided excellent customer service to UC Riverside and other sister UC campuses. I also planned meetings and coordinated catering logistics in collaboration with other administrative specialists. In addition, I executed multiple events for 120 employees, including System Testing and User Acceptance Training for HR, Accounting, and Business Services computing groups. Show less

In November 2012, I received an offer from UC Riverside IT Solutions to join the team as a Technical Administrative Assistant and it was an offer I could not refuse.I served as the Primary Technical Service Provider and I assisted with UCR web-based HR applications and Grad Applications. This involved helping with various applications such as iRecruit, iReview, Job Description System, Career Tracks, and Temporary NetID System (HR); GradESS, GradSIS, Time & Attendance Reporting (Grad);… Show more In November 2012, I received an offer from UC Riverside IT Solutions to join the team as a Technical Administrative Assistant and it was an offer I could not refuse.I served as the Primary Technical Service Provider and I assisted with UCR web-based HR applications and Grad Applications. This involved helping with various applications such as iRecruit, iReview, Job Description System, Career Tracks, and Temporary NetID System (HR); GradESS, GradSIS, Time & Attendance Reporting (Grad); eBuy, ePay, and Travel (Accounting), as a Technical Customer Service Representative. Additionally, I took on the role of Help Desk Lead, where I led the testing for HR & Grad applications, and reported and tracked bugs, issues, test case scenarios, and system enhancements. In times of system crashes and high-stress situations, I also took charge of coordinating with the end users.I diligently handled queries related to UCR applications, bugs, and usage instructions from various users, including staff, faculty, job applicants, and potential grad students. I proactively ensured strict adherence to all project timelines and facilitated their completion. Furthermore, my dedication and contributions to the organization were recognized through two Staff Appreciation & Recognition Awards in March 2014 and June 2015, as well as the Team of the Quarter Award in December 2015. Show less

As the initial contact person for the Radiology Department, I arranged outpatient procedures while providing exceptional customer service to patients. This involved modifying schedules to accommodate changing patient needs and STAT appointments, while effectively communicating updates to technicians and radiologists.Furthermore, I ensured compliance with HIPAA Privacy Standards while recording and handling sensitive and confidential patient information. I also addressed complicated… Show more As the initial contact person for the Radiology Department, I arranged outpatient procedures while providing exceptional customer service to patients. This involved modifying schedules to accommodate changing patient needs and STAT appointments, while effectively communicating updates to technicians and radiologists.Furthermore, I ensured compliance with HIPAA Privacy Standards while recording and handling sensitive and confidential patient information. I also addressed complicated insurance policy changes and kept both patients and radiologists informed of any updates. Show less