Amanda Johnson Email & Phone Number

Tempe, Arizona, United States

Tempe, Arizona, United States

• Provide Tier 3 support for technical escalations from Customer Care Team.
• Escalate and work with the appropriate departments to resolve customer issues.
• Manage communications between SP/customer and internal teams during escalated events.
• Collaborate with Support and Channel teams to monitor reported issues and trends.
• Work with Value-Added Manufacturers and Service Partners to troubleshoot development products.
• Create support documentation and training material for Customer Care to ensure operation readiness.

Gilbert, Arizona, United States

• Process all incoming medical cases
• Verify all proper documentation is received for patient billing and request any missing or additional documentation
• Assign cases to proper billing practice and coder
• Digitize all hard copy cases
• Create training documentation for new hires
• Assist with creating accounts and adding demographics for new cases

Chandler, Arizona

• Training for software used in analysis of the fabrication of semiconductors
• Certified in the Control of Hazardous Equipment and electrical safety
• Experience working in cleanroom environment
• Review and classify inline defects
• Assist in factory startup activities such as tool qualification and site wide matching
• Provide sustaining support for all backend Planar tools

Tempe, AZ

• Acting Shift Team Leader, responsible for reporting to team and management
• Owner of Monthly Outage Report for upper management and CEO review
• Monitor and maintain Gateway network elements through daily preventative maintenance checks to ensure continuous availability of service
• Develop new procedures, preventative maintenance, and quick tips to accommodate new network elements and upgrades which were subsequently subjected to engineering and management approval process
• Collaborate with network engineers and vendors to maintain, troubleshoot, and resolve service-impacting issues
• Provide third-level support to internal and external customers

Gilbert, AZ

• Supervise a staff of 4 bakers and responsible for train all new employees on how to make products sold at all store locations.
• Manage time effectively in order to conduct cupcake bakes of 60 to 80 dozen cupcakes, along with multiple cake orders, and any other store product need in a single shift.
• Decorate gourmet cakes for the store to sell.
• Mix buttercreams for cake and cupcake decorating.
• Assist in the development of new recipes.
• Participate in the hiring process.

Chandler, AZ

• Prepared and dipped food products in chocolate for sale.
• Informed customers around the different types of chocolate for sale.
• Participated on floor sets that required product to be rearranged according to given standards.
• Handled all types of transactions such as cash, credit, or check.
• Responsible for opening and closing the store which included replacing sold product, cleaning, and counting the registers.

Saint Louis Park, MN

• Assisted in preventative maintenance, calibration, and repairs of anesthesia, ultrasound, x-ray, and microscope devices to ensure the safety and quality of these devices within the hospital and at clinical sites around.
• Observed live operations and studied medical device manuals to develop a deeper understanding of biomedical instruments

Tempe, AZ

• Developed product specifications based off customer needs as determined by consulting with the Mayo Clinic to develop the ideal product
• Determined potential modes of failure through risk management measures such as failure modes, cause-and-effect analyses, and fault tree analyses to determine the overall safety
• Conducted research to determine appropriate scaffold target parameters such as pore size, porosity, fiber diameter, and degradation rate
• Built 5 alpha prototypes of the biodegradable scaffold by electrospinning a composite polymer solution
• Analyzed and compared alpha prototypes using ImageJ software to determine whether target specifications were met

Master'S Of Science, Biomedical Diagnostics, 3.90

Bacholers In Biomedical Engineering, Biomedical/Medical Engineering, 3.65

Activities and Societies: Global Medical Brigades, Student Alumni Association