• Managing team of Technology Business Systems Associates responsible for all Intake, Sizing, Capacity, and Release Planning activities for one of Wells Fargo’s largest Data Warehouse applications. This team is also responsible for all project coordination managing teams of Business Analysts, DBAs, Developers, Data Modelers, and QA resources. Solution delivery is accomplished using a combination of both Waterfall and Agile (Scrum and Kanban) methodologies.• Managing team of Technology Business Systems Associates, Analytic Consultants, and Operations Systems Engineers responsible for all user support and level three production support activities for one of Wells Fargo’s largest Data Warehouse applications.• Created capacity planning application for the broader warehouse team. The application allows for creation of a resource plan for all team members and roll up for team capacity planning ensuring proper resource allocation across Admin, Core, Enhancement, and Project activities. It provides view into availability versus demand by team, role, project type, and project status as well as other filtering needs.• Worked with the user and production support team to stand up the JIRA Service Desk application as well migrated the team to Agile methodologies using Kanban. These techniques, along with other process changes and better resource utilization, have seen the team’s response time increase significantly.• Currently migrating project teams to Agile methodologies using Scrum.• Enhanced relationships across all teams providing user and production support to the warehouse by implementing various information sharing and process improvement calls each week.• Partner with senior leaders to assist them in providing various resource and project views across the teams. • Interview, hire, and train additional resources to ensure seamless coverage across teams. Multiple peers have noted our successful onboarding and training activities as well as documentation.

• Manager of Data and Analytics Product’s (DAP) Technology Relationship Management (TRM) group.• Worked with Enterprise Data and Analytics’ (EDA) Intake group ensuring projects were sized and subsequently assigned to the appropriate TRM as well as other DAP groups for planning, execution, tracking, and implementation.• Managed and coached all TRM resources to ensure successful project management of efforts <$50K.• Worked closely with EDA’s PMO to ensure proper and timely handoff and coverage of efforts >$50K.• Partnered with DAP’s senior leaders to assist them in coordinating LOB partner meetings. Also worked with them to produce accomplishment reporting against stated MBOs as well as assisting in various quarterly and monthly OPS and other team meetings.• Provided time and capacity reporting to DAP senior leaders aiding them in ensuring proper resource allocation across Admin, Core, Enhancement, and Project activities.• Established a resource model for the team allowing more adequate handling of both the relationship management and project management efforts across the group.• Modified the current capacity planning model for the group allowing a more accurate picture of workload across the team.• Interviewed and hired additional TRM staff to ensure proper project and portfolio coverage across the TRM team.

• Managed a portfolio of application projects supporting various lines of business including Debit and Credit Card, Deposit Products, Liquidity Analytics and Reporting, and Financial Crimes. Also provided project management support for infrastructure and production support efforts.• Worked with application resources to provide sizings and monthly forecasting for projects falling in the aforementioned categories.• Developed a capacity/resource planning model for the group.• Facilitated transition of the group to a new time reporting system for projects, STAMP.• Worked with various resource managers to refine the group’s roles and responsibilities providing more efficiencies in work efforts.

• Led a team providing various support across the Card Systems Group (CSG) as well as providing support for a couple of Enterprise fraud applications. In addition, the team provided relationship management services to the Global Remittance Services line of business.• Coordinated the Release Management process for the Card Systems Group (CSG) and managed the SharePoint sites supporting those processes.• Worked with application managers and program offices to determine, log, report, and manage release commitments for projects.• Managed the CSG Release Management SharePoint site tracking all installs and events for CSG. Worked closely with application managers and their areas to ensure visibility to all CSG release and non-release activity. • Handled management reporting for CSG working with application areas and senior management to comprise and report significant CSG activity. • Handled ad-hoc reporting needed from CSG to the Enterprise. Worked with application managers and senior management to collect, refine, and submit data for areas such as staffing models, tools usage, environment, test processes, etc.• Handled relationship management responsibilities between various lines of business and the PREVENT and Fraud Services applications.• Managed the production defect process for those Enterprise fraud applications as well as creating and maintaining SLAs and OLAs.• Managed the Enterprise Availability Communication Office (EACO) relationship for PREVENT and Fraud Services. Created and maintained playbooks and other tasks needed in this relationship.• Managed the Business Continuity Plan (BCP) for the Fraud Services application.• Provided relationship management services to the Global Remittance Services line of business managing their relationship with various TOG applications and organizations. This also included managing their relationships with EACO ensuring playbooks were reviewed and updated periodically and tracking any preventative actions.

Project Manager/Senior Systems Analyst, Retail Banking Technology, Wachovia Bank•Managed numerous software development, operational improvement, and merger efforts for the Retail Bank. Performed project management activities for these efforts coordinating both human and financial resources to ensure projects were completed on time and within acceptable budget variance. •Served as relationship manager for many of the Retail Bank’s business partners (Debit Card Management, ATM Solutions, Debit Card Settlement and Disputes, Business Services) working with them to appropriately define and prioritize issues and project requests. Transformed their needs into business requirements. Coordinated development and testing activities to ensure timely and accurate delivery of results and thus improvement of the Retail Bank’s products, services, and revenue stream. Drafted service level agreements for many of these areas.•Handled relationship management responsibilities for some of the Retail Bank’s external customers such as Visa and NYCE. Worked with them to define changes needed for compliance releases. Managed resources to ensure any changes were coded, tested, and implemented within the appropriate timeframe. Managed vendor expectations for issue resolution and escalated as necessary.

•Coordinated and managed all application changes for the company’s Problem Management System. This system was used by all IT employees to manage and eliminate problems from the bank’s technology environment. •Worked with multiple customer groups gathering business requirements and formulating functional specifications.•Formulated functional business requirements and project plans for each release of the software.•Managed development efforts to ensure all business requirements were implemented successfully.•Coordinated user testing and training for each release.•Performed various troubleshooting activities when user questions and issues would arise during software maintenance.•Coordinated all reporting efforts working with customer groups to help them define their reporting needs.

•Directed all aspects of computer operations for the Hazardous Materials Management Program (HMMP).•Served as liaison maintaining communications between users, HMMP personnel, and technical staff.•Managed the conversion effort to a client-server environment.•Provided technical guidance and leadership to the programming and design staff as well as performing software development activities.•Prepared both hardware and software specifications and various operational procedures.•Responsible for budgeting and managing both software and hardware resources.•Served on the Oak Ridge National Lab's Administrative Computing Steering Committee

•Designed and implemented a just-in-time inventory control system for Energy Systems procurement.•Managed, developed, and implemented a computerized system to track the receipt, movement, and return of vendor-owned gas cylinders.•Developed numerous bar code applications for receiving and tracking materials.•Chaired a committee to coordinate technical training for all MIS employees.•Served as administrator for a departmental Local Area Network (LAN).