Drive improvement efforts across employee experience, customer experience, and operational efficiency for the Property Estimating Solutions business unit.

🔍 Ongoing PMO Oversight and Continuous Improvement:Continuously lead and oversee the Project Management Office (PMO), ensuring its efficiency and effectiveness. Proactively drive continuous improvement initiatives to enhance project delivery and organizational processes.🚀 Strategic Expansion of PMO Responsibilities:Expanding the scope of the PMO beyond Agile team support, taking on broader responsibilities in managing organizational initiatives. This strategic shift contributes to a more comprehensive and integrated approach to project management.🌐 Establishment of Operational Readiness:Driving the establishment of operational readiness across product development and support services teams. This initiative focuses on optimizing processes, improving team collaboration, and ensuring a seamless transition from initial delivery to ongoing support.📊 Promoting Data-Driven Decision Making:Augmenting measures to strengthen data-driven decision-making processes within the organization. Leveraging data analytics to provide insights that inform strategic decisions and enhanced overall performance.🌍 Global Talent Optimization (GTO) Strategy Clarification:Clarified the Global Talent Optimization (GTO) strategy, ensuring alignment with organizational objectives. Supporting the establishment of Agile teams in India, fostering cross-cultural collaboration and leveraging global talent effectively.🔄 Transition Support for New Leadership Team:Played a key role in supporting the transition to a new leadership team. This included revising staff meetings and monthly business reviews to align with the evolving organizational goals and priorities.

🔧 Technical Project Management Office (PMO) Establishment:Pioneered the establishment of a robust Technical Project Management Office (PMO) from inception, setting clear expectations and introducing career development pathways for team members.🚀 Scaled Agile Practices Across 20+ Divisional Teams:Spearheaded the seamless alignment and scaling of Agile practices across a diverse landscape of 20+ divisional teams, strategically implementing the Scaled Agile Framework (SAFe) to enhance collaboration and efficiency.🔄 Standardized Software Development Life Cycle (SDLC):Engineered a standardized Software Development Life Cycle (SDLC) framework, unifying development processes across all teams. This initiative streamlined workflows, resulting in more predictable project delivery and improved product quality.🌐 Role Redefinition and Standardization:Played a pivotal role in redefining and standardizing roles and responsibilities across the division, fostering a culture of accountability and promoting cross-functional collaboration.🚀 Vision, Mission, and Strategy Development:Collaborated with the leadership team to craft a compelling vision, mission, and strategy for our industry-leading software solution.

• Ensured operational consistency across four product-centric departments spanning a division of 200+ professionals• Assisted in prioritizing, tracking, and executing cross-departmental development projects• Built a system to measure and track operational efficiency leveraging Jira, AWS, and Power BI• Defined and drove cross-departmental process improvements

• Ensured operational consistency across four product-centric departments spanning a division of 200+ professionals• Assisted in prioritizing, tracking, and executing cross-departmental development projects• Built a system to measure and track operational efficiency leveraging Jira, AWS, and Power BI• Defined and drove cross-departmental process improvements

• Collaborated with rest of department management team to establish department-wide standards, strategies, and processes to improve quality and delivery time of requested work• Established product direction to deliver reliable, scalable, and secure services• Coordinated projects across Mobile/Desktop, Core, Online Estimatics, and WebOps departments• Consolidated needs from client teams into fully featured web services• Fulfilled the role of Project Manager for select teams

• Defined and managed work to be accomplished by multiple agile software development teams• Worked with Finance and Sales departments to complete a Lean Six Sigma Green Belt project resulting in over $200k of annual savings• Helped define requirements and features for new video streaming service• Created the Operational Excellence Report for the entire department

Oversee the quality of the core services and API's via load, performance, security, and functional testing.

- Work with non-automation counterparts to identify organizational automation needs. - Set, develop roadmaps towards, and work with Test Automation Managers to achieve, coordinated automation goals for the organization. - Work with individual groups to advance automation initiatives and improve supporting processes to increase automation effectiveness. - Support Test Automation Managers in Identifying, hiring, and developing highly effective test automation engineers.

- Manage automation efforts across several product families, including multiple web, desktop, and mobile applications in each product family- Oversee efforts of team of 20 Test Automation Engineers- Give technical direction on the architecture used in the various automated frameworks- Improve overall QA process and identify where automation makes sense- Improve running and reporting of automated tests to increase visibility into the testing effort- Conduct technical training for team- Interview and hire new team members- Work with product specialists to manage and prioritize automation tasks in an Agile environment- Conduct regular meetings with team members to provide and solicit individualized feedback- Provide technical guidance for an automated test plan on each individual product- Plan automated tests to be written and automated framework to be built for each product, and oversee the implementation of said plan

- Built a cross-platform automation framework for a mobile app on both the iOS and Android platform using Calabash (Cucumber) and Ruby- Modularized automation framework using the Page Pattern to make framework stable and scalable- Worked with stakeholders to prioritize tasks using an Agile process (Kanban)- Integrated tests into Jenkins CI build server- Trained team members on best practices for the chosen tools

- Tested software applications for various platforms, including desktop, web (Silverlight), and mobile (iOS and Android)- Managed tasks in both a Waterfall and later an Agile environment (SCRUM)- Assisted customers with technical issues, when necessary- Conducted workflow, end-to-end, and ad-hoc testing

Taught the following courses:INFO 1200 - Computer Programming I for IS/IT - Fall 2014INFO 2410 - Database Fundamentals - Spring 2015

- Oversaw team of three Rates Programmers- Ensured all work was conducted in a timely manner- Attended weekly managers meeting with company's chief officers- Continued all projects from the Application Programmer role

- Oversaw gathering and management of statistics- Ran monthly ETL process for creating customer data sets- Worked with CEO and customers to design and begin developing a data analysis portal- Built widgets for obtaining estimated insurance rate- Built and maintained API used by widgets

- Updated rate factors for calculating insurance premiums- Created new rate profiles according to rate calculation documents submitted by insurance companies

- Create and update internal training documentation- Member of ACH Risk Mitigation committee- Conducted on-site technical training for business online banking customers- Created training for new products and procedures- Assisted with company-wide training on online banking products

- Setup and troubleshoot business online banking, including ACH and Wire functionality- Train new Call Center Representatives- Create and update customer online banking training documentation

- Address customer inquiries regarding account balances, activity, statements, etc.- Assist with Spanish-speaking customers throughout the company- Setup and troubleshoot personal online banking