Oversaw projects, managed customer relations, invoicing, accounts payable, and accounts receivable, generated customer quotes, sustained customer portfolio, order entry, and shipping operations for fledgling lighting company. I conducted performance evaluations and implemented improvement plans as needed. Furthermore, I collaborate with the CEO and senior management team to set sales targets and strategies. I analyzed market trends and competitor activities to identify opportunities and threats. I developed and executed effective sales strategies to achieve company goals.• Streamlined processes and improved efficiency by utilizing sales management software and tools.• Stayed updated on industry trends, product knowledge, and advancements in lighting technology.• Ensured high level of customer satisfaction through effective communication and service.

In my past role, I assessed customer requirements for lighting, ballast, and batteries. I fostered and strengthened relationships with existing customers. I provided quotes for both commercial and residential lighting projects. Moreover, I monitored and followed through on orders until completion. I engaged with customers via phone, email, and in-person to understand needs and provide product information. I provided accurate and competitive price quotes to customers based on requirements. I established positive relationships with customers to foster loyalty and repeat business. I also addressed and resolved customer inquiries, concerns, and issues.• Stayed abreast of industry trends, competitor activities, and market developments.

Supported project management team with special projects and reports as needed. Updated project information using Salesforce. Created and tracked purchase orders and contracts. Assembled and copied submittals and O&M Manuals for clients using Adobe. Kept meeting minutes and distributed them. Updated & distributed work and shipping schedules. Prepared and maintained job folders for project managers. Download/upload of files using FTP transfer. Back up receptionist duties. Moderate use of Microsoft Office, Word and Excel.

Field technician duties include troubleshooting and resolution of circuit issues on the IDEN & CDMA networks. Performed preventative maintenance. Installed new equipment. Procured, inventoried and audited equipment warehouse.• Managed the inventory of a significant project 14 million dollars of equipment resulting in a streamlined process with accurate inventory control.

Performed general administrative functions (i.e. phone, maintaining files, meeting notes.). Worked with reports to make sure objectives were met. Planned events, off site meetings and travel arrangements for an office of 150 people. Ordered office supplies and PPE. Coordinated vehicle maintenance.• Organized employee appreciation and awards ceremony for 200+ people on a quarterly basis.

Managed the assignment of all CPE (Customer Premise Equipment) work in a call center environment. Scheduled installation and/or disconnect of Sprint equipment, trouble ticket handling, technician dispatching, provision circuit orders, inventory of equipment, shipping of excess equipment, handled RMA's, equipment procurement, and compiled weekly reports. Heavy use of Concur, Microsoft Office, Word and Excel.• Selected to train new employees reducing errors, increasing productivity, and improving employee morale and retention.

Handled customer bids & complaints, inventory control, payroll, employee dispatch, relations, and training. Also normal janitorial duties in commercial office spaces.• Planned, implemented and controlled computerization of office helping business gain efficiency and profitability.

Multi line phone system, client relations, accounts receivable/payable, payroll, compiled contracts, created subcontractor lists, bid package preparation and organization, assisted in all office administrative functions.• Organized architectural files archive.

Multi line phone system, greeted clients, initial client set up, scheduling and confirming meetings, requested medical records and accident reports and legal form maintenance. Accounts receivable/payable duties included coding invoices & prepared checks. Processed payroll to include computing taxes & preparing checks. Ordered supplies, investigation, transcription. Assisted paralegals transcribing letters.• Created new color coded filing system to streamline office operations.