Darrin Johnson Email & Phone Number

Dallas, Tx, Us

Dallas-Fort Worth Metroplex

▪ Promoted from Telesales Representative to share knowledge and expertise for the position, continuously exceeding all personal and corporate quotas. ▪ In charge of growing the business through motivating inspiring and engaging team members, to analyze each situation and use problem-solving skills to handle and resolve issues to ultimately ensure client satisfaction on every call.▪ Manage key accounts and ensure customers receive top service at all times.▪ Customize and conduct training for sales associates on the features, benefits, and functionality of new products, empowering them to successfully sell products to target clientele.▪ Standardize cross-promotions techniques company-wide to increase sales opportunities.▪ Collaborate with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.

▪ Increased venues by introducing potential and current customers to new and exciting products offered through AT&T which proved to be an excellent referral source.▪ Provided customer service that was second to none and delivered world class service that ensured increases in sales and repeat customers.▪ Completed warm calling to publicize the company’s mission and attract new business.▪ Leveraged consultative sales strengths to identify opportunities, nurture relationships, and close deals.▪ Ensured strong client relations and prompt inventory by accurately managing all customer service aspects of the territory.

▪ As a combat medic my primary job is the welfare of the soldiers both on and off the battlefield. ▪ Successfully analyziing problems as they arise and develop strategic solutions tailored to fit each situation.▪ Provide the first stage of medical treatment, develop treatment plans (approved by medical officer), and provide a step by step plan for health improvement for injured soldiers.▪ Responsible for helping team members in very busy, fast paced environments achieve increased efficiency.▪ Encourage best practices in team communication and project planning to drive operational excellence and teamwork.

Dallas Royal

▪ Developed a promotion program for employees that encouraged best practices in team communication and project planning to drive operational excellence and teamwork.▪ Was responsibility for providing excellent customer service, and support management in all operational tasks. ▪ Successfully managed the promotion program addressing the transition period, actual training and post training support.▪ Recognized for ability to quickly establish rapport with customers, up-sell products and establish a loyal clientele.▪ Controlled product stock flow to minimize shortages overstock, which in turn, maximized sales.

Lewisville

▪ Managed, trained, and developed over 100 front-of-house employees and ensured quality customer service and increased business growth. ▪ Promoted to manager with the focus on adequate staffing levels and the development of a training program for servers, which turned them into employees engaged in teamwork and excellent customer service. ▪ Successfully managed staffing levels with current business levels, both predicted and actuals. ▪ Streamlined day-to-day operations for Managers which helped free up time for staff development.▪ Successfully planned and executed a "roadmap" to increase service options, maximize operational excellence and reverse negative variance in sales.▪ Exercised strong sales and leadership strategies to identify top-notch talent, using effective training and personalized talent-based placement techniques. ▪ Cultivated innovative and successful local and national marketing initiatives to boost brand recognition.