James Johnson Email & Phone Number

Dallas, Texas

• Provide Data Center support of Layer 1 Networking and support to Data Center Customers Network Devices ( Routers, Switches, Servers). • Provide installation and testing fiber and copper connections, troubleshooting and resolving cable issues and working with cable pin_outs and crimping CAT5/RJ45. • Provide diverse knowledge of network and server hardware specific to customers cage environment, provide installation of racking and stacking customers network equipment.• Provide in building cold isle containment and monitoring Data Centers Power and H/VAC Systems.

Richardson, Tx

• Responsible for conducting daily audits and troubleshooting on failed server hardware, as well as networking rack switches and facility critical power. • Direct physical support for over 4000 Dell and HP servers, 350 network devices including Cisco routers, F5 Load Balancers, Juniper Firewalls and other networking equipment and installation of rack infrastructure. • Responsible for staging and receipt of project materials, spares inventory, and documentation of all inclusive of As-Built reporting for all new implementations.• Worked with engineers, created spread sheets for servers with amber/red lights and maintenance scheduling.• Responsible for racking of servers • Analyzed power and redundancy needs for all server racks.

Frisco, Texas

Richardson, Tx

• Troubleshot and resolved issues relating to the data center equipment, server hardware, RAID and IMS provisioning processes. • Country and local joint operations of a global data center environment composed of Windows and Linux servers built to the customer’s specifications using an Internal ticketing systems, all within the SLA. • Examined and escalated uncommon issues are to the proper department. • Worked closely with other data centers around the world with issues using remote systems such as RDP, SSH, IPMI/Console and IMS. • Worked with 3-6 man teams per shift for a capacity of 40,000+ servers.• Capacity planning• Project tracking• Networking equipment installations• PDU installations• Power and network cable installation • Mass server deployments and migrations• Collaborated daily with interdepartmental teams, including engineering, Systems Administration, etc.

Irving, Tx

• Troubleshoot via chat, email and phone customer problems with computer hardware and software issues as well as client specific equipment and applications. • Accurately captured all customer issues and related information in the proper database and lead customers through documented process of fixing their software, hardware, or network problems.

Dallas/Fort Worth Area

• Install and repair the U-verse products such as high-speed Internet, digital TV, and Phone services at homes/businesses with excellent quality and efficiency.• Install and rearrange inside wiring throughout customer’s home. • Skilled in installation of computer networks within businesses and customer’s home.• Able to work with minimal supervision out in the field.• Provide customer service with a positive attitude and interact with the customers face to face at within their homes and or place of business.