Jeff Johnson Email & Phone Number

San Leon, Tx

Resolve customer issues. Help enhance guests' experiences with Marriott. Document issues, positive and negative, brought by hotels and customers

Galveston County, Texas, United States

Currently focusing on my personal life. Moving to the South Houston/Galveston area of Texas.Looking to do work in training. design and project leadership of new software.Also in interested in support related opportunities and software testing.I want to continue to use my problem solving skills..

Document, design and implement new business softwareSupport and implement applications.Communicate changes neededConnect technical colleagues and business colleagues at create high quality/needed product.

The First Quality Assurance Analyst for the software system used worldwide to make reservations and communicate inventory, and pricing strategy. I now direct design, development, test scripting, writing user requirements, as well as liaison. Hold a leadership role in the development, design and implementation of a Windows based CRSCoordinate implementation of real time interfaces between a central database and multiple property management systemsWork with manager to establish what the business unit wants and why in order to communicate effectively to Developers and programmers. Create written document for IT group to identify business need in "tech" terms. Handle all communications of system requirements between the technical and nontechnical staff (via written form) Business Systems Requirements, Technical documentation and through verbal as well, using conference calls and webinars. This is for both the DOS and GUI versions of the user interface and the database requirements. Write technical specifications for software changes needed to accommodate business practices and proceduresWrite test script for software changesWrite and initiate training use of business software.Exclusive end user acceptance tester for all Hyatt Hotels and Resorts nationwideAppraise ever changing IT demands.Principal Reporter of software defects pre and post release of the application to the fieldPart of the design team for interfaces connecting the main database to the individual hotel's Property Management Systems. Managing, testing, writing, and documenting of new quarterly update releases. Work with developers on any number of "mock" scenarios and environments to ensure least problematic release. Maintain a defect tracking system and implement changes as neededEffective time management skills due to a high number of ongoing projects in various stages as well as the ability to handle change as any given moment,

Quality Assurance Analyst software system used worldwide to make reservations and communicate inventory, and pricing strategy designed, developed, scripted, wrote user requirements, as well as liaison with technical personnel.Held leadership role in development, design and implementation of a Windows based CRSCoordinate implementation of real time interfaces between a central database and multiple property management systemsManage business needs to communicate effectively to Developers and programmers. Create written document for IT group to identify business need in "tech" terms. When document back from IT group, re-evaluate cost and time relative to the business need and communicate that with business units in order to plan project priorities. Handle all communications of system requirements between the technical and nontechnical staff (via written form) Business Systems Requirements, Technical documentation and through verbal as well, using conference calls and webinars. This is for both the DOS and GUI versions of the user interface and the database requirements. Write technical specifications for software changes needed to accommodate business practices and proceduresWrite test script for software changesWrite and initiate training use of business software.Integral in upgrades to existing CRS softwareExclusive end user acceptance tester for all Hyatt Hotels and Resorts nationwidePrincipal Reporter of software defects pre and post release of the application to the fieldPart of the design team for interfaces connecting the main database to the individual hotel's Property Management Systems. QA of new and existing software, this includes; managing, testing, writing, and documenting of new quarterly update releases. Work with developers on any number of "mock" scenarios and environments to ensure least problematic release. Maintain a defect tracking system and implement changes as neededDesigned two complete re-writes of the CRS system

Achievements Nominated for "Employee of the Year". Certified and qualified to instruct on "train the trainer" programs. Introduced and coordinated moving the call center to a new location without any loss in call handling. Developed, maintained, and implemented training for new employees. Instructed on everything from how to handle incoming phone calls to teaching the technical skills of interacting with the CRS. Developing and implemented the training for all existing employees on changes in business policies and within the CRS system.Implemented inventory and revenue control through analytical software for HyattInstructed on two complete re-writes of the CRS system. One of those being a new language in the DOS environment and one upgrading to the GUI platform that is currently being used.

Achievements Nominated for "Employee of the Year". Certified and qualified to instruct on "train the trainer" programs. Introduced and coordinated moving the call center to a new location without any loss in call handling. Developed, maintained, and implemented training for new employees. Instructed on everything from how to handle incoming phone calls to teaching the technical skills of interacting with the CRS. Developing and implemented the training for all existing employees on changes in business policies and within the CRS system.Implemented inventory and revenue control through analytical software for HyattInstructed on two complete re-writes of the CRS system. One of those being a new language in the DOS environment and one upgrading to the GUI platform that is currently being used.

Achievements Nominated for "Employee of the Year" Answering Incoming Phone Requests for hotel reservations and accommodationsHandled customer service calls and requests for specific information about individual hotels

Answered Incoming phone requests for hotel reservations and accommodationsAnalyzed call data while managing employee schedules to ensure for a proper balanceCommunication of reservations made to over 100 hotelsSupervised a staff of 20-30 agents per shift -answering calls, troubleshooting, directingContinuously updated hotel inventory manually in a small window of time

Answered Incoming phone requests for hotel reservations and accommodationsAnalyzed call data while managing employee schedules to ensure for a proper balanceCommunication of reservations made to over 100 hotelsSupervised a staff of 20-30 agents per shift -answering calls, troubleshooting, directingContinuously updated hotel inventory manually in a small window of time