Jeff Johnson Email & Phone Number

San Leon, TX

Resolve customer issues. Help enhance guests' experiences with Marriott. Document issues, positive and negative, brought by hotels and customers

Galveston County, Texas, United States

Currently focusing on my personal life. Moving to the South Houston/Galveston area of Texas.Looking to do work in training. design and project leadership of new software.Also in interested in support related opportunities and software testing.I want to continue to use my problem solving skills..

Document, design and implement new business softwareSupport and implement applications.Communicate changes neededConnect technical colleagues and business colleagues at create high quality/needed product.

The First Quality Assurance Analyst for the software system used worldwide to make reservations and communicate inventory, and pricing strategy. I now direct design, development, test scripting, writing user requirements, as well as liaison. Hold a leadership role in the development, design and implementation of a Windows based CRSCoordinate implementation.

Quality Assurance Analyst software system used worldwide to make reservations and communicate inventory, and pricing strategy designed, developed, scripted, wrote user requirements, as well as liaison with technical personnel.Held leadership role in development, design and implementation of a Windows based CRSCoordinate implementation of real time.

Achievements Nominated for "Employee of the Year". Certified and qualified to instruct on "train the trainer" programs. Introduced and coordinated moving the call center to a new location without any loss in call handling. Developed, maintained, and implemented training for new employees. Instructed on everything from how to handle incoming phone calls to.

Achievements Nominated for "Employee of the Year". Certified and qualified to instruct on "train the trainer" programs. Introduced and coordinated moving the call center to a new location without any loss in call handling. Developed, maintained, and implemented training for new employees. Instructed on everything from how to handle incoming phone calls to.

Achievements Nominated for "Employee of the Year" Answering Incoming Phone Requests for hotel reservations and accommodationsHandled customer service calls and requests for specific information about individual hotels

Answered Incoming phone requests for hotel reservations and accommodationsAnalyzed call data while managing employee schedules to ensure for a proper balanceCommunication of reservations made to over 100 hotelsSupervised a staff of 20-30 agents per shift -answering calls, troubleshooting, directingContinuously updated hotel inventory manually in a small.

Answered Incoming phone requests for hotel reservations and accommodationsAnalyzed call data while managing employee schedules to ensure for a proper balanceCommunication of reservations made to over 100 hotelsSupervised a staff of 20-30 agents per shift -answering calls, troubleshooting, directingContinuously updated hotel inventory manually in a small.