Beau Rivage | Gold Strike As part of the executive team, I managed over 20 professionals at two MGM Resort International properties (Beau Rivage and Gold Strike) with accountability for IT strategy in operations, project management, infrastructure, and budgets. Managed a $2M operating budget and capital budgets of $5M. Collaborated with the regional property executive teams and corporate IT executives to develop and execute strategic objectives for the operation of the regional… Show more Beau Rivage | Gold Strike As part of the executive team, I managed over 20 professionals at two MGM Resort International properties (Beau Rivage and Gold Strike) with accountability for IT strategy in operations, project management, infrastructure, and budgets. Managed a $2M operating budget and capital budgets of $5M. Collaborated with the regional property executive teams and corporate IT executives to develop and execute strategic objectives for the operation of the regional properties.• Implemented an express mobile checkout system integrated into the PMS that provided guests with multiple checkout options; system reduced checkout times and improved overall guest experience.• Installed a distributed antenna system (DAS) which greatly improved cell coverage throughout both resorts.• Implemented a slot floor monitoring dispatch system which reduced guest service wait time from 12 minutes to 2 minutes, and helped increase the guest service index score by 1 pt. Show less

I Managed 17 IT professionals and coordinated, directed and implemented all gaming and customer support activities of the IT department. Additional responsibilities encompassed strategic planning, managing network infrastructure, disaster recovery, training, network security and project management. I Worked closely with corporate IT and the property executive team to identify, recommend, and implement cost-effective technology solutions.• Reopened the Beau Rivage after Hurricane… Show more I Managed 17 IT professionals and coordinated, directed and implemented all gaming and customer support activities of the IT department. Additional responsibilities encompassed strategic planning, managing network infrastructure, disaster recovery, training, network security and project management. I Worked closely with corporate IT and the property executive team to identify, recommend, and implement cost-effective technology solutions.• Reopened the Beau Rivage after Hurricane Katrina, overseeing an IT budget of $10M. Managed network infrastructure, hardware and software procurement, gaming systems implementation, hardware deployment and vendor relationships.• Implemented a player’s club promotional kiosk system which drove incremental business during the week and increased slot play by 2%. Show less

I Built a world class IT department providing operations support, project management and technical services to over 5000 users. I Managed over 25 professionals at the corporate office and provided technical guidance to 12 additional remote groups in locations throughout the U.S. and the Caribbean. • Opened eight properties, managing capital budgets in excess of $10M; managed network infrastructure, hardware and software procurement, vendor contracts and data center … Show more I Built a world class IT department providing operations support, project management and technical services to over 5000 users. I Managed over 25 professionals at the corporate office and provided technical guidance to 12 additional remote groups in locations throughout the U.S. and the Caribbean. • Opened eight properties, managing capital budgets in excess of $10M; managed network infrastructure, hardware and software procurement, vendor contracts and data center configuration.• Planned and implemented new financial, gaming, hotel, POS, voice, WAN and LAN systems.• Renegotiated the communication contract, resulting in a savings of over $1.2M. Show less