Lead product office which includes product management organization and R&D, and software engineering teams. Drive productization, evolution, & scaling of existing services, and strategic development & launch of new products.

Executive subject matter expert (SME) in IT Asset Management (ITAM). Led development of Software Asset Management (SAM) program delivery. Created core content, methodologies, & services for SAM program design. Delivered services to many Forbes Global 2000. Drove product innovation & incubation within various clients.

Streamlined existing service lines & developed/launched/executed 3 new ones. Assembled core development team to build web portal & associated automation platform. Drove product design, requirements, & managed product to MVP. Executed operational roles in Software Development, QA, HR, Recruiting, Marketing, Sales, & Partnerships/Alliances & grew them to be their own departments.

Led Contract Compliance Services practice in Pacific Northwest; achieved top-line growth of 340% in first year. Managed revenue, budget, and resourcing of team of 12 compliance professionals. Instrumental in leading Software Asset Management services offering globally.

Led Software Asset Management service line across the US, including go-to-market strategies, marketing, partnerships, recruiting, knowledge management, & training. Directed an international team of managers & staff in service delivery, ensuring quality & consistent execution. Authored thought leadership & presented at industry conferences. Contributed to the development of SAM industry standards as member of ISO 19770-3 & 19970-4 Working Groups. Co-developed KPMG’s official SAM methodology, tools, templates, & training. Trained over 200 professionals on the methodology in-person.

Led the operational development of KPMG’s Software License Compliance services offering. Formally trained over 90 professionals globally in software auditing methodology & best practices. Recruited top talent to positions in regional centers of excellence. Managed a team of 18 professionals in the Americas & Europe. Developed online system to track the end-to-end lifecycle of global compliance audits. Increased engagement revenues by 270% annually.

Performed over 80 onsite license reviews, assessing software usage and compliance within ITinfrastructures of the Forbes Global 2000. Completed over 25 channel reviews at ISVs & VARs in Americas & Europe.

Led cross-functional team of 20 members to select enterprise Content Management System. Conducted needs assessments, interviews, and focus groups to identify functional requirements. Created market requirements documents, product affinity maps, & use cases. Conducted usability studies, managed vendor relationships, & defined service level agreements.

Conducted impact assessment for microfinance institution in Kyrgyzstan & Azerbaijan. Designed data collection methodology & local language survey instrument; administered questionnaire to over 900 clients. Developed & conducted multivariate regression analyses of data. Worked directly with organization's founder.

Responsible for enterprise delivery of multi-tiered support to over 30,000 users during production launch of Learning Management System (LMS). Managed & trained 4 Tier-III support engineers and 13 Tier-I/-II support representatives. Led support organization to exceed service level agreement metrics for First Call Resolution and for Abandonment Rate.

International Trade Administration, Business Information Service for the Newly Independent States (BISNIS)Performed analyses on emerging markets in Eurasia. Authored 6 articles on trade/finance issues for monthly bulletin distributed to 54,000 firms. Facilitated exports worth $216,000 total for 5 different small US businesses.

Developed & verified quality standards & test cases for applications in machine-learning environment. Evaluated & tested Internet crawling tools as member of core development team.

Installed & upgraded corporate satellite communications & point-of-sale networks. Led & instructed a team of 6 other technicians; maintained responsibility for team performance in continually mission critical situations.