Assisted potential candidates by answering all questions to help them through the decision-making process regarding the purchase of a franchise / business enterprise. Signed more than 300 potential franchisors; served as liaison between client and corporate. Built a solid and positive rapport with clients. Actively listened and evaluated information such as work experience, financial background, interest and motivation to determine best candidates. Utilized contact management system to track all communication; additionally tracked progress by email and telephone.

Coordinated educational, health and parent support services to more than 100 children and families with developmental, disabled or developmentally-delayed family members.  Screened applicants to determine program eligibility. Discussed and reviewed goals and coordinated teams that were in alignment with Individual Family Service Plan (IFSP) objectives. Assisted supervisor in interviewing new hires. Trained service coordinators through a comprehensive program that involved shadowing, writing treatment plans, scheduling therapists for home visits and the use of community resources, etc.  Facilitated transition meetings that took place in schools, daycare facilities and at home. Collaborated with administrative and medical professionals to determine treatment based on screening and assessment. Reviewed results and discussed recommended disciplines with family.

Wrote treatment plans and placed caseload of 40 clients. Reviewed plans every six months, taking into account behavior patterns at home, school, at therapy and psychiatric appointments.  Developed communication skills to deal with unhappy foster parents. Consistently looked for positive qualities in every client and foster parent while maintaining realistic assessment and strategies.

Assisted families with ISD (Income Support Division) and HUD aid. Collaborated with law enforcement, school staff and community resources to ensure appropriate and fair treatment of emotionally disturbed children and adolescents.

Outpatient counselor and advocate providing early intervention and rehabilitation services to emotional disturbed children and adolescents. Assisted families in securing financial assistance and recommended community resources, as needed.