Levi Johnson Email & Phone Number

Denver, CO

• Resolving advanced issues with customers directly by ticket and occasional live chat or phone call
• Fast learning in an always updating environment, requiring keeping up to date in the field
• Strong familiarity with and constant usage of the Linux command line
• Basic bash scripting to automate or assist with repetitive tasks
• Success driven mindset with an eager willingness to learn and provide assistance to others
• Strong ability to apply feedback and constructive criticism for forwards improvement

Denver, CO

• Assisting Tier 1 agents with contacts they may not have knowledge or access to complete
• Mentoring and training agents to improve their skill levels and knowledge base
• Troubleshooting and providing solutions for advanced technical issues

Denver, CO

• Assisting customers with their web hosting accounts via phone, tickets and live chats
• Quickly troubleshooting various technical issues with a helpful attitude and friendly disposition
• Walking customers through setting up email, cPanel, and FTP clients
• Familiarity with Linux command line
• Knowledge of web hosting technologies, including DNS and email
• Experience creating and hosting websites using various Content Management Systems

Work At Home, AZ-CO

• Being a role model and leading by example as a mentor
• Provided friendly service and assistance to customers primarily via inbound calls
• Represented teleNetwork's clients in a professional, positive, and ethical fashion while working to exceed customer and client expectations
• Interacted with customers to provide, process, and prioritize information in response to their questions, concerns, and requests about the client's products and services
• Identified customer needs in conversation and matching those needs with available products
• Determined and escalated priority issues per the client's specifications.

Phoenix, AZ

Salt Lake City, UT

• Professionally communicated and assisted inbound callers with their personalized needs
• Maintained personal and team morale during high-stress situations, peak hours, or events
• Diffused potentially critical situations involving upset customers or colleagues
• Coordinated colleagues by organizing time management, production, and project schedules
• Obtained Top Secret Security Clearance during employment
• Provided support for over 10 different phone-queue customer accounts at any given time

Woods Cross, UT

• Supervised and trained colleagues in the way of sales, customer service, and time management
• Provided customers with prompt service, quality beverages, and maintaining a clean comfortable store environment
• Performed financial transactions with customers via cash, gift cards, or credit cards
• Maintained a high attention to detail while taking orders and creating the beverages themselves

Scottsdale, AZ

• Pulsar was a high-energy environment in which we set up roadshow-style booths across the United States in order to sell or promote various sponsored products. I was promoted to the Team Manager position around August.
• Trained my team of employees in sales and management with the long term goal of company growth by training then promoting employees into supervising a team of their own
• Trained employees by creating and putting on different successful training sessions or presentations on sales, team supervisory procedures, and an extra focus on great customer service
• Worked directly with wholesale style stores such as Costco and Sam's Club in order to obtain permission for setting up and operating within their facilities for a mutual benefit
• Responsibility for travel either alone or with employees to different locations; local or out of state
• Trained co-workers in sales, customer service, and other work-related tasks about the roadshows