Levi Johnson Email & Phone Number

Denver, Co

• Resolving advanced issues with customers directly by ticket and occasional live chat or phone call• Fast learning in an always updating environment, requiring keeping up to date in the field• Strong familiarity with and constant usage of the Linux command line• Basic bash scripting to automate or assist with repetitive tasks• Success driven mindset with an eager willingness to learn and provide assistance to others• Strong ability to apply feedback and constructive criticism for forwards improvement• Excellent written and verbal communication skills with a focus on the customer

Denver, Co

• Assisting Tier 1 agents with contacts they may not have knowledge or access to complete• Mentoring and training agents to improve their skill levels and knowledge base• Troubleshooting and providing solutions for advanced technical issues

Denver, Co

• Assisting customers with their web hosting accounts via phone, tickets and live chats• Quickly troubleshooting various technical issues with a helpful attitude and friendly disposition• Walking customers through setting up email, cPanel, and FTP clients• Familiarity with Linux command line• Knowledge of web hosting technologies, including DNS and email• Experience creating and hosting websites using various Content Management Systems• Working knowledge of WordPress, cPanel, Web Host Manager

Work At Home, Az-Co

• Being a role model and leading by example as a mentor• Provided friendly service and assistance to customers primarily via inbound calls• Represented teleNetwork's clients in a professional, positive, and ethical fashion while working to exceed customer and client expectations• Interacted with customers to provide, process, and prioritize information in response to their questions, concerns, and requests about the client's products and services• Identified customer needs in conversation and matching those needs with available products • Determined and escalated priority issues per the client's specifications.• Identified, troubleshot, and resolved technical hardware and software issues including general internet connectivity, application-based email support, wireless configurations, and more in a timely manner• Taught individual trainees on phone systems, computers, teleNetwork specific tools, client procedures and expectations such as those listed above• Guided trainees in real time through troubleshooting or assistance, ultimately taking responsibility for the positive or negative result of the trainees' work• Wrote a 'Daily Training Report' for each mentoring shift, summarizing the trainee's performance

Phoenix, Az

Salt Lake City, Ut

• Professionally communicated and assisted inbound callers with their personalized needs• Maintained personal and team morale during high-stress situations, peak hours, or events• Diffused potentially critical situations involving upset customers or colleagues• Coordinated colleagues by organizing time management, production, and project schedules• Obtained Top Secret Security Clearance during employment• Provided support for over 10 different phone-queue customer accounts at any given time• Analyzed computer system performance by utilizing information from system diagnostics• Troubleshooted issues with main components and peripherals of computer systems• Used Active Directory as part of managing a small Windows Network• Managed other users within a network domain and acting as a network administrator• Configured servers, computer workstations, network systems, and printers• Expertise in ticketing systems ITSM (from v7.1 to v8.0), HPServiceManager (HPSM), and Clarify• Proficiency in many Citrix and RDPs for Active Directory changes for a multitude of user accounts• Using VMware Player, VMware Workstation, and general virtual machines & networks

Woods Cross, Ut

• Supervised and trained colleagues in the way of sales, customer service, and time management• Provided customers with prompt service, quality beverages, and maintaining a clean comfortable store environment• Performed financial transactions with customers via cash, gift cards, or credit cards• Maintained a high attention to detail while taking orders and creating the beverages themselves

Scottsdale, Az

Pulsar was a high-energy environment in which we set up roadshow-style booths across the United States in order to sell or promote various sponsored products. I was promoted to the Team Manager position around August 2011, out of the regular sales position I had been hired into. This promotion came with a large increase in responsibilities.—• Trained my team of employees in sales and management with the long term goal of company growth by training then promoting employees into supervising a team of their own• Trained employees by creating and putting on different successful training sessions or presentations on sales, team supervisory procedures, and an extra focus on great customer service• Worked directly with wholesale style stores such as Costco and Sam's Club in order to obtain permission for setting up and operating within their facilities for a mutual benefit• Responsibility for travel either alone or with employees to different locations; local or out of state• Trained co-workers in sales, customer service, and other work-related tasks about the roadshows