Terrence Harvey-Franklin Email & Phone Number

Virginia Beach, Virginia

Oversee the development of the business analysts, BI developers and run the day-to-day operations of the department; Working with business leaders and department heads within the organization to identify business needs and leverage out new systems to deliver solutions, including reporting, data analysis and recommendations to improve processes and efficiencies; Managing the integrity of various data source structures/mapping, including the development of a centralized comprehensive data-cube.

Virginia Beach, Virginia

Collecting, analyzing and evaluating data to identify and summarize key areas of opportunities; Planning, running and serving as KE on corporate projects; Creating in-house tools that provide increased visibility and facilitate advanced data mining through developing custom software solutions; Researching requirements and designing test/use cases throughout participation in key development life-cycles.

Virginia Beach, Virginia

Supporting management teams with tools that provide increased visibility and facilitate advanced data mining through developing custom software solutions; Collecting, analyzing and evaluating data to identify and summarize key areas of opportunities; Utilizing project management skills to drive internal and cross departmental projects to completion; Documenting requirements and designing test/use cases throughout participation in key development life-cycles.

Virginia Beach, Virginia

Oversaw a team of 30+ while maintaining the least amount of employee churn during and consistently meeting all KPI/SLA goals during my term; Responsible for full scheduling / posturing, delegating assignments; Also coached and trained all members of the department where needed; Handled various escalated issues from all departments via multiple contact points; Helped in significantly reducing the amount of escalations through on the spot training resulting in higher productivity through efficient resolutions; Drove internal innovation through continuous enhancements and new development of internal tooling and other contributions that assisted in increasing productivity.

Virginia Beach, Virginia

Continued advanced troubleshooting and configuration of Linux based servers in a web hosting environment ranging from shared servers to VPS and dedicated platforms; Responsible for training and re-retraining both Tier I and Tier II team members; Successfully handled and delegated escalated issues and special projects with prompt completion; Developed and maintained internal tools containing all the necessary information needed for members of management to make on demand personnel and workflow decisions.

Virginia Beach, Virginia

Primarily responsible for advanced troubleshooting and configuration of Linux based servers in a web hosting environment ranging from shared servers, VPS's and dedicated platforms; Performed, managed and oversaw the migration of customer websites and custom configurations from a vast array of 3rd party hosting providers; Developed server tooling which rapidly enhance productivity within the team and the department as a whole.

Virginia Beach, Virginia

Responsible for troubleshooting technical issues in a web hosting environment such as website performance issues, email connectivity and various other scenarios via multiple contact points.

Hampton, Va, Usa

Specializing in custom web development, identity and branding development, I have served a wide range of individuals, companies and organizations in multiple countries... I am confident that I will portray and help you to understand the the most interactive and business worthy image of your purpose via web, print and other digital media mediums. Designing and developing both standard and ecommerce websites; Consulting clients on internet marketing and social media strategies; Developing web applications across both internet & intranet platforms; Creation of digital identities and building internet presence; Developing mobile applications.

Newport News, Virginia

Managed all peninsula (Hampton Roads) locations responsible for the sale of wireless service plans & devices for multiple service providers: Alltel, Ntelos and Verizon Wireless; Responsible for day to day business functions such as managing staff, interviewing, bank drops, inventory control and merchandising; Successfully motivated an unstable location into producing consistent numbers; both producing and maintaining one of the highest profit per sale averages in the company.

Newport News, Virginia

Managed a 30+ employee B2B sales office responsible for test marketing and the sales of various products produced by Disney, Crayola, Sharper Image and others; Recruited, interviewed and trained personnel, scheduled staff, managed books and banking.

Hampton, Virginia

Assisted the development and design of the company’s website and its youth organization’s website; Responsible for redesigns, content management and maintenance.

Ba, Business Management

Web Programming