John Cook Email & Phone Number

Cary, Nc, Us

Remote

• Member of White Glove Service Team that brings in over $7M annually for a SaaS company providing omni-channel communications solutions through customized products and processes.• Managed a portfolio of 12+ high-profile clients, including Amazon, JetBlue, Ferguson, Prologis, Norwegian Cruise Line, and Courtyard Marriott, consistently surpassing key performance metrics. Fostered long-term partnerships that increased client satisfaction and drove business growth.• Build reports and provide customized analytics to client and internal management teams which provide performance insight to drive decision-making for new opportunities and services.• Responsible for customer communications and conflict resolution• Collaborated with clients to define success criteria for their business, identifying key value propositions and specific challenges that the digital signage software would address, ensuring the solution exceeded their expectation.

• Helped to lead the implementation of over 5,000 network endpoints for software and hardware, improving infrastructure efficiency and system performance.• Manage client communications and ensure expeditious conflict resolution, ensuring that 95% of client devices are operational and error-free at all times, across thousands of end points (which consistently exceeds internal metrics).• Provide in-depth reporting of device tracking for new orders, status of current client issues and respective resolution plan.

Denver, Colorado, United States

• Successfully trained over 500 clients so they receive the best training to manage their network and navigate their unique configuration.• Troubleshoot and resolve 100% of issues identified within hardware solutions/client databases.• Partner with other internal teams to ensure that clients are receiving the highest level of attention to their case while maintaining transparency.

Greater Denver Area

• Successfully completed corporate management training program to include financial reporting, business logistics, operational analytics, insurance procedures, sales training and market development.• Managed branches in Centennial, Colorado, as well as the Gaylord Hotel at Denver Airport, coordinating with tech centers and local and regional offices to deliver vehicles to customers.• Consistently rated #3 top performer in Denver area for value-added services upgrades and exceeded KPIs while efficiently managing fleet logistics and reporting requirements of upper management.

Vienna, Virginia

• Manage company website, social media accounts and customer inquiries.• Handle trade marketing and corporate events with local, national and international partners.• Serve as point of contact for local, national and international beverage distributors.• Support corporate technology and software as needed.• Create graphics and event postings for catered fundraisers, corporate outings and live performances.

Herndon, Va

• Created and implemented product marketing campaigns through digital channels such as website and email.• Delivered cross-channel performance reports for the product platforms.

Cincinnati Area, Ky

• Led team in developing marketing strategy which would increase brand and B2B awareness.• Developed new operational website, designed advertisements and email campaign to promote the business.

Mason, Oh

• Collaborated with a team to create and pitch a new product to executives.• Designed new product bundle to appeal to target audience and strategically analyzed ROI.

Potomac Falls, Virginia

Ashburn, Virginia

Cascades, Virginia