Jordan Johnston Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

- Manage a team of taxonomy specialists and data quality analysts responsible for maintaining trust and confidence in product data.- Develop taxonomies and data capture methodology for a multi-channel marketing intelligence platform.- Resolve data inconsistences and errors at the root cause.- Consult with product management to propose data processes and product enhancements for measure of scalability and data quality.

Chicago, Illinois, United States

- Managed and continually improved a data taxonomy that is the foundation of Comperemedia Omni.- Managed the data quality feedback loop so all issues were corrected at the source in a timely manner and all stakeholders were made aware of any issues.- Queried large datasets from vendor sites, created detailed reports for both internal and external clients.- Completed various audits and analyzed findings across data sets to identify areas of improvement.- Maintained documentation for processing decisions to ensure consistent application of methodology.- Trained various teams on any quality issues or discrepancies that arose.

Greater Chicago Area

- Managed and continually improved a data taxonomy that is the foundation of Comperemedia Omni.- Oversaw 14 different data channels from five different vendors.- Developed methodology for data entry tagging.- Worked with the Operations, Quality Assurance, IT, and Product Development teams to identify and solve problems within the taxonomy.- Initiated the data quality feedback loop so that all issues were corrected at the source in a timely manner and all stakeholders were made aware of any issues.

Greater Chicago Area

- Efficiently updated menus collected from restaurants on a quarterly basis. - Edited completed menu updates, identifying and resolving any mistakes.- Consulted with Data Entry Specialists on repeated mistakes for correction. - Accurately translated menu items into data with Midas database based on existing style rules and guidelines, while regularly adapting to process changes. - Consistently met and exceeded quarterly targets.

Greater Chicago Area

Northbrook, Il

- Completed various optimization projects for Crate and Barrel, CB2, and Land of Nod, resulting in increased organic search engine rankings and web traffic.- Collaborate with site merchants to prioritize search engine optimization for products, promotions, and new site content.- Maintained and optimized profiles for local search and social media.- Proofread CB2 blog posts to identify keyword optimization opportunities.

Chicago, Il

- Built, edited, and quality checked live content on Grubhub and Seamless website to client specifications in accordance with the Grubhub style guide.- Triaged incoming updates in Salesforce by determining priority and case details, as well as corresponding with clients concerning update requests.- Collaborated with QA & Training Manager to rebuild department training program.- Assisted in the development and execution of team-wide Salesforce triage training.- Adapted to frequent changes in process and procedure.

Chicago, Il

- Maximized company sales growth through creative selling methods, teamwork, and customer service.- Provided customers with accurate product information and recommended merchandise based on individual needs.- Promoted and maintained awareness of current marketing initiatives.- Trained new hires in POS system, company policies, and brand culture.

Chicago, Il

Supervised a group of 12 tutors and tutored adults in ESL and GED.

Chicago, Il

Bachelor'S Degree, English

Education record

Activities and Societies: Phi Theta Kappa International Honors Society