John Sura Iii Email & Phone Number

Redmond, Washington, Us

In this pivotal role, I serve as the cornerstone for quality and compliance, particularly within the CJIS program. I've been the conduit between Microsoft and various governmental agencies, ensuring seamless compliance and operational excellence for over 1,800 employees.➥ Automating Efficiency: Introduced automation into our workflows, cutting operational costs by 60% and unlocking $170,000 in annual savings. This initiative was about smart spending, not just cost-cutting.➥ Talent Catalyst: Elevated our training programs, reducing the onboarding process by half and fast-tracking new hires to full productivity. This led to my promotion to a trainer within just six months.➥ Client-Centric Excellence: Implemented a client-first strategy that pushed our customer satisfaction rates to an unprecedented 98%, setting a new benchmark in service quality.

Orlando, Fl, Us

Promoted to build the quality control and service departments from scratch, I led a team of engineers focused on rapid repairs and stringent quality control. My leadership was instrumental in quadrupling the company size and setting new industry standards.➥ 24-Hour Turnaround: Spearheaded a 24-hour repair policy that catapulted client satisfaction rates to 90%.➥ Quality First: Implemented rigorous quality control measures, reducing product defects by 35% and elevating our brand reputation.➥ Strategic Partnerships: Forged strong relationships with major manufacturers, ensuring we met all compliance and quality standards, thereby solidifying our market position.

Orlando, Fl, Us

Recruited to manage quality control processes and Customer Relationship Management Software (CRM), I was the go-to person for quality assurance and operational efficiency.➥ Inventory Integrity: Introduced a meticulous defect analysis process that reduced product returns by 40%, enhancing our inventory quality.➥ Operational Streamlining: Conducted bi-weekly technical calls and maintained weekly reports, ensuring seamless operations and setting the stage for a 90% increase in service throughput.➥ Training for Quality: Developed comprehensive training programs for both new and existing inventory, raising the bar for quality across the board.

Project Management Certification (Pmp)

Associate Of Arts - Aa