looking after a number of technologies within the organisation and driving new innovations.Developing/implimenting new solutions by leverging use of non for profit offerings from other technology companies to support the charities operation

responsible for implimention of Sky's Customer Contact Technologies (Voice,email,whitemail,messaging)

• Providing 3rd line support across 8 different applications as well as being part of a 24/7 on call rota• Developing new functionality on existing applications & developing new systems to cater for business needs.• Continual reviewing & patching of existing applications to ensure the meet required security standards and do not fall too far behind current released versions• Seeking new opportunities within the business to expand the use of the applications & identify enhancements• Scoping technical requirements for new systems & enhancements for existing systems• Checking quality of code & feeding back to development teams when standards were not adhered to• Continual development & enhancement of the teams monitoring & log shipping tools• Design & continual improvement of the teams Confluence/Wiki • Lead engineer for a number of large/high profile projects• Managing on call & support Rota on behalf of the Team Leader• Management of support queues for incident, changes & requests• Providing weekly reporting into senior management on team performance & workload• Management of support queues for incident, changes & requests• Identifying areas of the team’s workload to be automated & developing tools to facilitate the automation. Designed, developed & deployed a log shipping tool (ELK Stack) that shipped application logs from over 40 individual servers into 1 central repository allowing the team to interrogate logs more efficiently. The tool also allowed the team to proactively monitor to a degree never before possible by adding exception alerting to the tool that generated incidents & call outs when errors not seen before or a significant uplift in log file entries was seen across the estate.Designed a suite of PHP based user interfaces that interacted with various application API’s allowing the teams managing the knowledge management system to carry out routine tasks & to make system changes within a restricted environment.

2nd line support of Affinions online customer self service websites