A multi-skilled & experienced senior software engineer with team leader & development experience & many years of experience supporting, maintaining & monitoring mission critical applications within high-pressure environments who lives & breaths technology. Over 9 years’ experience in providing 3rd line support, maintaining a high degree of customer service for all support queries and possessing strong analytical, troubleshooting and documentation skills.I am well versed in working within strict incident & change management environments as well as working within secured/protected environments like those that contain sensitive customer information or financial data.In my spare time I'm a proud dad & also take care of all things technology related for a wonderful charity called Dreamflight helping drive the Charities technology road map, developing solutions and providing technical support.I'm also a freelance AV/Lighting/Sound technician.
Listed skills include Unix, Sql, Microsoft Sql Server, Websphere, and 38 others.