John Dawson Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• CBN has been a leader in providing Excise Stamp solutions for governments to ensure tax revenue compliance with the tobbaco and alcohol industries. Thus it has been a natural evolution for us to make extensive inroads.
• Ongoing dialogue with customers to determine valuable system improvements.
• Agile Product Owner role for continuous system development and delivery using agile methodologies.
• Analysis of "as-is" and "to-be" regarding stamp application and tracking processes at customer facilities.
• Determining requirements to effectively and securely integrate CBN's commercial system with customer ERP/MRP systems.
• Effective onboarding and training of new customers on to CBN's commercial system., including development of fully remote/virtual methods in light of COVID-19 restrictions

Ottawa, Canada Area

• In my current role I am continuing to refine the composition and direction my team to help CBN take advantage of emerging technologies in our industry.This is an exciting and interesting time for me, and I am doing.
• Requirements Elicitation
• Process Mapping and Modeling
• Capturing Use Cases and User Stories
• Change Management
• Risk Management

Ottawa, Ontario

Management is achieving desired results through the work of others.I was very grateful to be promoted to this role as my team was becoming a key contributor to CBN’s strategic shift to leverage technology as much as possible for production processes.I grew the systems support team and coached them in improving technical skills, customer service.

Ottawa, Canada Area

This was one of the most of the significant opportunities of my career so far. Instead of joining a team I got to work with my boss to build a brand new team from the ground up.In the Security Printing industry there are many high-tech Production equipment and systems, and CBN continues to adopt new technologies in order to maintain a competitive advantage.

Ottawa, Ontario

Silicon Valley North -- here I come !!!I was fortunate to join Bridgewater Systems when it had just gone from “startup” to an “established" telecommunications company.But being in the “high-tech” culture also meant that “fast-pace” was the norm, and with the company growing by leaps and bounds efficiency was the key in terms of staying on top of.

Ottawa, Ontario

As you can guess by the company name, this was my first foray into working in a high-security environment. Although the “security first” mindset change I needed to complete was significant, it has served me well to this day.For this role I was brought on as a lead for a user support team that received, prioritized and resolved incoming IT support requests.

Ottawa, Ontario

• In this role I was part of a small team reporting to the CIO of a not-for-profit medical services company that provided laundry and food services to hospitals in Ottawa and surrounding areas.As with many not-for-profit.
• Planning, deploying, and maintaining IT infrastructure for a newly-built food production facility
• Rollout of several key ERP system upgrades
• Conversion of standard client-server environment to a "virtualized" thin-client environment.Throughout all of these changes I worked with the CIO to ensure planned system implementations were technically feasible and.

Whistler, British Columbia

• Not only did I think Whistler/Blackcomb was a great place to work - lots of other folks did too! In this position I recruited, trained, and supervised a large support team that changed on a seasonal basis. This.
• Creation of formalized Service Level Agreements between IT and Business Units
• Rollout of JD Edwards OneWorld ERP
• Evaluation and purchase of enterprise Helpdesk/ITSM system
• Preparation and mitigation of Y2K bug across critical systems

Whistler, British Columbia

"What? You're saying you got to do IT Support at one of the world's premier ski resort destinations?"I sure did !!! In keeping with our award winning customer service practices, I provided technical support for a variety of departments including Ticketing/Retail/Restaurant Point-of-Sale, Accounting & Payroll, Maintenance Planning, Inventory & Warehouse.

Certificate Program In Computer Based Information System, Computer Technology/Computer Systems Technology

Business Analysis Studies

Students apply defined techniques to communicate and validate technical requirements for changes to business processes in a variety of.

Modeling Business Processes And Workflows

Problem Analysis / Potential Problem Analyisis / Facilitation

Problem Solving & Decision Making

Bachelor'S Degree, Music, Communications

Business Analysis In An Agile Environment

Accelerated Requirements Elicitation And Analysis

Agile Delivery Methods

Agile Product Ownership