John Dillard Email & Phone Number

- Act as a liaison and primary client contact while supporting multiple attorneys. - Complete discovery and other time-sensitive documents while managing a high-volume case load.- Provide support for mediation, arbitration and/or litigation efforts- Read, analyze, and rebut unfavorable administrative rulings.- Assist clients in applying for and obtaining Social Security Disability.

Raleigh

- Assessed and analyze hundreds of pages of medical records daily, delineate pertinent information, and apply conclusions to timely and accurate decisions- Applied efficient case management principles through the use of a wide variety of integrated software programs, efficient time management, case prioritization, and effective organization- Produced concise, clear, and accurate case reports and decisional forms in an appropriate and legally defensible report- Navigated a myriad of Federal and State regulations, rules, and policies concerning the proper implementation of agency objectives

Morrisville, Nc

- Updated and maintained property tax information for clients' escrow accounts- Assisted supervisors in training others providing support to others in a leadership capacity- Handled a wide variety of daily tasks, including tax research, tax payment distribution, problem resolution, and investigation of ongoing tax problems, often using multiple resources to arrive at correct solution- Reviewed daily quality control and audit reports (the most junior associate to ever earn this responsibility)

• Interacted with a diverse clientele, including business owners, superintendents, tradesmen, and end-users.• Established new customer relationships by creating solution based procedures, services, and products to meet their ever changing needs.• Covered a large predetermined territory on a weekly basis, making sales calls, demonstrating product, or directly solving specific issues and problems

• Promoted to new position by constantly exceeding client and management expectation.• Maintained existing client relationships by offering only the highest quality customer service, resulting in high customer retention and increased profit margins.• Gained “Gas Master” Certification. Recognized as a gas appliance expert by National Fireplace Institute.• Member $2,000,000 Club 2005 – Exceed $2 million in sales, top 10% of national sales force.

• All purpose “inside” point of contact between customers and sales agents.• Ordered, scheduled, invoiced and maintained customer accounts.• Handled prospective customer inquiries regarding products or services.• Disseminated potential lead information to sales force, and follow up as necessary

B.A., Political Science

Minor in Philosophy with some post-graduate work in Public Administration.

Diploma, Paralegal Technology