John Carr Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Detroit, Mi, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Leader in Diversity and Inclusion at Wells Fargo

San Francisco, California, Us

• Develop new reports and delegated tasks to team members in exception process with 5-Day Matrix. Report decreased turn time from team average of 3 days to 1 day.• Ensure coordination and communication across different business lines and business stakeholders to resolve and address deficiencies to mitigate risk (Legal, Document Execution Processors, RECOR, and external clients).• Translate and summarize complex data into understandable, actionable information and recommendations for management.• Research any out of compliance exceptions for escalations needed to have resolved after 15-Day turn-time.• Used advanced Microsoft Excel to create pivot tables, VLOOKUP, and other Excel functions for task.• Responsible for completing process analysis, evaluations, and implementation of process improvements.• Team Lead (SME) for creating Attorney Contact Matrix using Excel for business sites and presenting to senior level executives.• Collaborate with internal and external business partners for any risk documents and any procedural changes.• Investigate and conducted study on forecasting Stop Process files and turn time of resolution for reloading and executing files.

San Francisco, California, Us

• Facilitate monthly meetings with external vendors to document requirements and explore potential solutions for errors made on loan in default services.• Provided each firms monthly performance to determine appropriate course of action for management staff while conducting investigative steps to fully identify the issues for corrective action plans to be in place. • Managed vendor relationships for products or services including: Internal and External Document execution, • Take part of documentation of change controls and process procedures for each specific process of team.• Identified potential errors and recommended improvements for vendors to improve and exceed monthly goals. • Compiled data for each business unit in bankruptcy and foreclosure using Excel and Access to generate monthly score cards.

San Francisco, California, Us

• Responsible for the documentation and filing of loan bankruptcy materials with the appropriate attorneys.• Used Access Databases to provide daily reporting to management and team member’s workflow.• Processed active chapter 7 and 13 bankruptcy cases for MFR by institutional and federal guidelines.• Trained and evaluated new hires for MFR in-house, Direct Source process, and loss mitigation.• Developed procedures for MFR loss mitigation process and payment histories.

Cupertino, California, Us