John Morrison

John Morrison Email and Phone Number

Director, Product and Engineering @ T-Mobile
Kirkland, WA, US
John Morrison's Location
Bothell, Washington, United States, United States
John Morrison's Contact Details

John Morrison personal email

About John Morrison

Technology leader with 15+ years of experience building teams and driving transformational technology strategies. Advances business, customer experience, and technology goals through strategic vendor relationships and strong partnerships across organizational levels and functions. Known as an adaptable and inclusive customer-focused leader who motivates teams while innovating and driving organizational change.

John Morrison's Current Company Details
T-Mobile

T-Mobile

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Director, Product and Engineering
Kirkland, WA, US
Website:
tmobile.com
Employees:
90699
John Morrison Work Experience Details
  • T-Mobile
    Director, Product And Engineering
    T-Mobile
    Kirkland, Wa, Us
    View
  • T-Mobile
    Director Of Technology, Product & Engineering
    T-Mobile 2018 - Present
    Bellevue, Wa, Us
    Director of a large IT organization, overseeing budget management for the successful delivery of back-office products, user experiences, operational support, and organizational change management for 200k+ internal customers. Oversaw enterprise technology teams (development, architecture, operations, program management, product management, data science), platforms, and services with a focus on communication, collaboration, productivity, knowledge management, ITSM and rapid automation & delivery solutions.
    View
  • T-Mobile
    Senior Manager Of Enterprise Communication, Collaboration & Productivity
    T-Mobile 2016 - 2018
    Bellevue, Wa, Us
    View
  • T-Mobile
    Senior Manager Of Contact Center Technologies - Technical Design & Operations
    T-Mobile 2014 - 2016
    Bellevue, Wa, Us
    View
  • Microsoft
    Operations Director
    Microsoft 2011 - 2014
    Redmond, Washington, Us
    Microsoft Corporation via eLoyalty/TeleTechDirected the Microsoft’s OneCall program services, enabling 85M phone interactions, 2.5B online interactions, and 8M chat sessions per year. Successfully completed the consolidation of 2 Microsoft contact center environments from on-premise to a cloud Cisco HCS-based routing solution with zero downtime. Oversaw data center hosting, carrier network services, service management, design and architecture, project management, change management, service desk, and tier 1-4 engineering support for Microsoft.
    View
  • T-Mobile
    Operations Manager, Enterprise Communications & Call Center Technology Solutions
    T-Mobile 2008 - 2011
    Bellevue, Wa, Us
    View
  • T-Mobile
    Design Engineer Iv, Call Center Technologies
    T-Mobile 2003 - 2008
    Bellevue, Wa, Us
    Design Engineer III - Call Center TechnologiesTechnical Analyst IV - Enterprise Telecom Design
    View
  • Avaya
    Technical Solutions Engineer
    Avaya 2000 - 2003
    Morristown, New Jersey, Us
    via Service Communications, Expanets & Compuwave
    View
  • Virginia Mason Medical Center
    Lead Network Administrator
    Virginia Mason Medical Center 1999 - 2000
    Tacoma, Washington, Us
    View
  • Clubsystems Group
    Computer Systems Engineer
    Clubsystems Group Aug 1996 - Jan 1999
    Us
    Country Club Systems, Inc, Flexscreen
    View

John Morrison Skills

Telecommunications Avaya Vendor Management Call Centers Contact Centers Integration Call Center Program Management Wireless Voip Ip Managed Services Service Delivery Data Center Customer Experience Process Improvement Networking Troubleshooting Unified Communications Cloud Computing Avaya Technologies System Deployment Cisco Technologies Management Cross Functional Team Leadership Itil Enterprise Software Team Leadership Business Analysis Outsourcing Disaster Recovery Operations Management Business Process Improvement Voice Over Ip Business Process Telephony It Management Ivr Professional Services Avaya Products Cisco Systems Products

John Morrison Education Details

  • University Of California, Berkeley
    University Of California, Berkeley
    Executive Education

Frequently Asked Questions about John Morrison

What company does John Morrison work for?

John Morrison works for T-Mobile

What is John Morrison's role at the current company?

John Morrison's current role is Director, Product and Engineering.

What is John Morrison's email address?

John Morrison's email address is jo****@****ail.com

What schools did John Morrison attend?

John Morrison attended University Of California, Berkeley.

What are some of John Morrison's interests?

John Morrison has interest in Children.

What skills is John Morrison known for?

John Morrison has skills like Telecommunications, Avaya, Vendor Management, Call Centers, Contact Centers, Integration, Call Center, Program Management, Wireless, Voip, Ip, Managed Services.

Who are John Morrison's colleagues?

John Morrison's colleagues are Trevor Sanders, Nic Yeager, Kagowana Zi, Nermi̇n Taşkin Yilmaz, Cassandra Quental, Victor Reza, Valerie Reichstein.

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