Capital One. March 2013 to present.Contractor from March to December of 2013 and was hired on December 9, 2013 as a fulltime employee to Capital One's Capacity Management Division. Working as Support Specialist to compile, analyze, and report issues on Server Utilization Trends, and database tablespace usage. I record issues and provide feedback to Capacity Management team. I provide respond to e-mails for corrective actions and drive requests to completion. I am a Certified Agile Scrum Master and member of Half-Full agile team. Preformed developed on an automation process and coded the process in Python to automate Database review for potential issues. Administrator for CyberArk Vault and oversee the collection of information stored within the Vault. I am competent in the use of Amazon Web Services (AWS). Currently studying R for stoical Data Engineering

Worked as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in my area of responsibility. Provide support to other technicians and engineers. Perform fault isolation tests related to transport trouble. Monitored network alarms, and performed fault isolation testing on radio and switching networks and peripherals, Created and responded to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution. Escalated trouble tickets with third party vendors such as power and telco companies, as well as second tier organizations within T-Mobile.Operations Support: Answered inbound telephone calls from a wide variety of client organizations and external groups and performed the necessary support required by the caller. Provided support during large scale outages and disaster recovery efforts. Enrolled in and completed training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identified, researched, and developed process improvements and recommended them to management for implementation. Work with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions. Use resource documentation for reference and troubleshooting network problems.

Performing data analysis of network operations through use of Solarwinds software application and reporting critical network device outages. Promoted to Team Leader, who supervises 9 other analyst. Interface with vender to report operational readiness and health of network. Provide notification of problems within strict time constraints and have a 100 % response time record in meeting reporting constraints of all critical device outages. Compile data for reporting performance standards. Provide feedback of performance to team members and implementImprovements to maintain standards of excellence.Train new analyst for monitoring position and ensure all administrative duties are completed for team members in a timely manner.

Texas Instruments, Dallas, TXRepair and Maintenance Technician 1995-2009Electrical or mechanical troubleshooting to determine problems in non-functioning electro-mechanical equipment used in the manufacturing process. Dismantle, adjust, repair and assemble equipment according to layout plans, blueprints, operating or repair manuals, rough sketches or drawings for on time preventative maintenance. Hands on expertise using Voltmeters, Oscilloscopes, AC/DC power suppliers, Spectrum analyzers, data acquisition systems, thermocouples, soldering equipment, and hand tools. Proficient in installing instrumentation that monitors for temperature, flow of fluids, pressure reading, and conductivity analysis of chemical solutions. Work with all aspects of linear robot systems to include drives, motor controllers, cabling, and motors. Perform periodic teaching of robot system after required maintenance. Perform data analysis of equipment operations through use of vender supplied software and working knowledge of programmable logic controller software to prevent unscheduled breakdown of the equipment. Perform preventive maintenance on scheduled intervals. Adjust, calibrate, and remove and repair faulty parts. Prevent repeat failure by 5 why analysis until root cause is determined. Perform upgrades and new equipment insulations to enhance performance of Equipment.Project Tech. Inventory 2002-2007Assigned as the Project Manager to create and implement a process to track, ship and receive repaired inventory parts. Order all parts for the Division. Put into service an Axcess Database to track Mean time between failures for each of the equipment. Tracked and reported cost of repair for each tool set. Proficient in knowledge of critical parts and repeat failure analysis identification that increased equipment availability up to 98%. Reduced operational budget from $100,000.00 to $36,000 in a two year period.

United States Navy 1977-1995Sonar TechnicianMember of a specialized quality control team that performed data collection, system repair, alignment, and adjustment of major submarine sonar systems. Evaluated and published results of sonar findings using tables, flow charts and failure analysis procedures.Forwarded publications to the Chief of Naval Operations representatives. Conducted research and development for existing systems to upgrade equipment capability.Worked closely with Document control professionals to ensure correctness of step by step calibration procedures and inputted updates as needed. Responsibilities included sea duty to test the calibration of installed sonar systems.Electronics InstructorTaught troubleshooting and repair of three submarine electronic subsystems. Sonar subsystems include the operational use of build-in-diagnostics, circuit and wiring analysis, and equipment faults/failures.Supervised eight instructors and received Navy Achievement Medal as the supervisor for the design of an interface unit.