John Tse, Mba Email & Phone Number

Toronto, On, Ca

Empathic Product Manager with a proven record of shepherding the design and delivery of market-focused digital solutions. Leverages strong analytical and investigative skills to drive impactful results by fostering a collaborative and empowering work environment. Passion for helping others achieve their goals and unifying community in sports and music is reflected in my approach to teamwork and coaching. Passionate for both strategic planning and hands-on execution, I bring a unique blend of empathy, collaboration, and analytical prowess to create solutions that not only meet market demands but also resonate with users. Adept at listening and learning diverse perspectives, I thrive in roles that balance strategic vision with commitment to team development and success. Together, we go further. Expertise in:• Strategic Planning• Market Assessment • Business Case Development • Product Development • Feature Prioritization • Cross-Functional Management• Stakeholder Management• Agile Scrum Methodology • Product Management Software: Jira, Aha!, Asana

Markham, Ontario, Canada

I launched and managed software integrations with PAR’s Brink POS software. Maintaining the product feature road map for all software integrations with Brink POS, I prioritized enhancement requests, resolved issues, and collaborated with integration partners and restaurant clients.• Managed operation of ‘Punchh’ loyalty integration with Brink POS by collaborating with Punchh, Dairy Queen and other PAR clients to diagnose, specify and prioritize issue resolution; essential in retaining ~$1.24 Million USD in annual recurring revenue.• Launched ‘SessionM’ loyalty integration with Brink POS by collaborating with SessionM and Inspire Brands (Arby’s, Buffalo Wild Wings) to specify and prioritize feature development; essential in retaining ~$1.25 Million USD in annual recurring revenue.• Launched Elavon payment integration with Brink POS by collaborating with Elavon and CKE Restaurants (Carl’s Jr., Hardee’s) to specify and prioritize feature development; essential in acquiring ~$790,000 USD in annual recurring revenue. • Managed operation of ACCEO Tender Retail gift card integration with Brink POS by collaborating with Dairy Queen, ACCEO and First Data to diagnose, specify and prioritize issue resolution; essential in retaining ~$78,000 USD in PAR annual recurring revenue.• Managed development and implementation of ‘DoorDash’ delivery integration with Brink POS by collaborating with DoorDash and Inspire Brands to specify and prioritize feature development; essential in retaining ~$ 1.25 Million USD in annual recurring revenue.

Toronto, Ontario, Canada

I developed a comprehensive business plan for launching the Canadian subsidiary of Square Yards Ltd., effectively optimizing a major client’s Immigration Application to Canada.• Conducted market assessment, sales and marketing research, operations analysis, and financial business case development to provide the business roadmap for Canadian subsidiary of Square Yards Ltd. using client feedback and collaboration.”

Mississauga, Ontario, Canada

I identified and assessed market opportunities, and launched innovative payments solutions for BC and Ontario credit unions to ensure their competitiveness with other Canadian financial institutions within the Canadian payments industry. • Launched INTERAC Flash service for 127 credit unions in ON and BC to offer consumers by collaborating with G&F Financial Group and Interac Association to specify and prioritize feature development. Selected G&F Financial Group as pilot for launch, making them the first BC credit union to offer INTERAC Flash to its entire membership (26K members). • Managed operation of INTERAC e-Transfer service by diagnosing issues and monitoring performance, enabling 8.2% increase in annual payment processing fees. • Managed development of Online International Remittance service by collaborating with Western Union, Interac Association, and client credit unions to generate over 100 user stories and facilitate contract negotiations.• Represented Central 1 on Financial Industry Group for confirming Canadian Near Field Communication (NFC) mobile payment standards, and on ACT Canada’s Mobile Payments Strategic Leadership Team; this shaped industry policy on mobile payments and highlighted market trends.

I developed the business case and business requirements for the launch of the Acxsys International ABM Service for participating INTERAC Member Institutions to ensure their competitiveness within Canadian payments industry. • Launched Acxsys International ABM Service available to 2.3 billion international cards at 60% of Canadian ABMs. • Led cross-functional teams, external partnerships (PULSE and China UnionPay payment networks), and ABM clients to develop business requirements, policies and processes for Acxsys International ABM Service. • Created financial model and pricing terms of ABM client contract agreements for Acxsys International ABM Service resulting in acceptance rates rising from 20% to 60% within first year.

I developed the business case and business requirements for the launch of INTERAC Flash for Canadian financial institutions and clients to ensure their competitiveness within the Canadian payments industry. • Developed business case and business requirements for launch of INTERAC Flash, the first contactless debit solution in Canada, capitalizing on a $90 billion market opportunity in a highly competitive environment.• Created, conducted and analyzed quantitative and qualitative market research with marketing group to validate consumer insights on product features and usage.• Led cross-functional units to create marketing, technical, security and regulatory plans for INTERAC Flash.

I developed the business case and business requirements for the launch of the INTERAC Chip Migration Program for Canadian financial institutions and clients. This was key in ensuring the Canadian public's trust in the INTERAC Network, and ensuring the competitiveness of INTERAC Member Institutions in the Canadian Payments Industry. • Developed strategy for launch of INTERAC Chip Technology Migration Program for Canadian debit cards, ABMs and POS terminals, resulting in a 50% decrease in debit card fraud in 2010. • Developed deployment strategy for chip technology program, devising mandates and sanctions for all INTERAC stakeholders.• Drove branch awareness of INTERAC Chip Technology Migration Program by creating and delivering high impact road-show presentations to financial institutions, merchants and vendors across Canada.

Mba, Finance

Activities and Societies: Finance Association, Vice-President of Rotman Yearbook Committee, Captain of Rotman Co-ed Volleyball Team.

Ma, Economics

Activities and Societies: UWO Varsity Men's Tennis Team UWO Special University Scholarship

Ba Honours, Economics

Activities and Societies: Western Filipino Student Association, UWO Intramural Tennis Club UWO Entrance Scholarship