John Vergano Email & Phone Number

Phoenix, Az, Us

Responsible for the successful leadership and management of the GIS US organization’s Data Centers according to the strategic direction set by the Business Unit.

Phoenix, Arizona Area

• Managed a 50 member team that supported over 100 hosted clients that included; Federal Government, State & Local Government Clients and Fortune 1000 commercial clients.• Responsible for the Implementation of ITIL Delivery Management Practices.

Manages the implementation of new data center hosting environments through all project life cycles from project initiation through to closure. In addition, manages the migration of existing client services from client sites to CGI including mainframe, hosting, desktop, service desk and technical consulting services. All projects are managed through a Project Management Office, PLC methodology.Project Management: As a Senior Consultant for CGI, I managed the on-time implementation of a new customer Service Desk. This project included the migration of existing CGI customers from an existing Canadian Service Desk, to a new North American facility. The project included all aspects of facility, infrastructure, and process implementation. In addition I also managed the on-time infrastructure implementation of CGI’s first collection 360 platform.

Service Delivery Manager charged with the overall stability and growth of Computer Aid’s, Delaware Valley Service Desk Center, and other accounts during my work tenure. Additional responsibilities included; customer satisfaction, account profitability, operations management, monthly reporting, and overall employee management.New Account Start-up and Results Oriented Leader: As a Service Delivery Manager for Computer Aid, Inc., I had P&L responsibility for a $4 million support agreement at Wyeth Pharmaceuticals that included the management of a seventy-person team. I directed the execution of this new account support agreement at Wyeth, while I increased annual services revenue by $3.25 million in one year, provided a 23% cost savings to the customer. In addition I increased account profitability in 2004 by 57%.Operations Management: As a Service Delivery Manager for Computer Aid, Inc., I managed a Help Desk support team at Dade Behring, which was rated by the Gartner group as the best operationally of all of Dade Behring’s nationwide Help Desk centers. This led to Dade Behring’s decision to consolidate all their Help Desk’s into a single location. I played a key role in providing project management experience for the nationwide Help Desk consolidation.Turnaround Management: As a Service Delivery Manager for Computer Aid, Inc., I implemented a new operation support methodology at the DuPont Experimental Station, which increased associate productivity by 75%. This led to an increase of account profitability by 60%, while we maintained a customer satisfaction rating of 4.9 out of 5.0.

Member of sales function focused on new business development, client needs analysis, product/service presentation, and extensive ongoing value-added selling, customer service, and problem resolution.Account Growth: As an Account Manager at CompuCom, I increased NT Service Business revenue in 1998 from $9 Million to $18 Million.

Onsite engagement manager for Inacom during IBM Global Services out-sourcing agreement with PECO Energy.Relationship Management: As Project Executive for Inacom Systems from (1992 – 1996) I was responsible for managing one of Inacom's largest nationwide accounts, PECO Energy, with average annual support and technology revenue of $30 million. In this role I was responsible for managing a team of over 80 support engineers, which provided support services from IT Consulting, Project Management, LAN/WAN design and implementation, Level II Desktop Support, and Level I Help Desk Support.

LAN Design and implementations; RS/6000 AIX & TCP/IP OS/2 Integration

Managed Mainframe Processing

Bs, Accounting

Diploma