John Carter Email & Phone Number

Los Angeles, Ca, Us

Burbank, California, United States

Lead relationship with enterprise clients. Directly interface with customer (Netflix / Paramount Global) to promote and drive product adoption. Ensure that implementation and support teams service all client project onboards and inquiries. Support customers in using proprietary digital product suite to onboard productions and facilitate hiring and payment of staff and crew. Collaborate with sales to drive further digital product adoption. Assist in inquiry routing for implementation specialists, for all incoming projects onboarding requests.✔ Presently maintaining and facilitating new onboards from Netflix / Paramount Global across 2-3 proprietary digital products daily.✔ Currently engaging closely with Netflix development and product teams to resolve complex start-work onboarding challenges. Sync daily with key department heads to ensure customer success in facilitating and completing production onboards across multiple digital products.✔ Actively running weekly and monthly KPI reports relating to digital suite product adoption✔ Collaborate to manage customer health and issue resolution by syncing closely with internal sales, product and support teams daily

Burbank, California, United States

Promoted consistent experience with company throughout clients’ entire journey. Communicated with customer (Warner Brothers Discovery / Warner Media) contact points to facilitate information sharing. Ensured that content engineering team addresses questions or requests for onboarding by clients. Supported customers in using Digital End-to-End (DETE) software to place orders and initiate content delivery to platform / endpoint. Worked with sales to determine pricing for client-requested workflows. Coordinated workload of 4 content engineers, including assigning onboarding projects.✔ Project-managed new onboards from Warner Brothers Discovery for 3 to 5 new platforms and endpoints each day.✔ Engaged closely with Warner Brothers development and engineering teams to resolve complex onboarding qualification challenges. Worked daily with their key project and account managers to ensure customer success in facilitating and completing onboards across multiple endpoints.✔ Generated monthly KPI reports relating to DETE onboarding and delivery system.✔ Collaborated to manage customer health and issue resolution by contributing to thorough qualifications process for Warner Brothers’ requests for sending specific file types to specific platform / endpoint.

Burbank, California

Supported digital account, project and asset management for domestic and global digital content distribution platforms. Served as primary point of contact for clients during publishing. Interfaced with sales planning administration to distribute avails to retailers. Collaborated with digital customer marketing to maintain information and artwork accuracy on digital retailer storefronts.✔ Entrusted to lead Amazon Digital Transactional expansion into Rest of the Word (RoW) territories, yielding one of Disney’s more profitable deals ($500M) with roughly 1,000 Fox and Disney titles released in 6 languages and 7 countries.✔ Managed global accounts as domestic point of contact to ensure continuity between sales and operations with iTunes, and Amazon; delivered secondary support for Google, Microsoft and Sony accounts.✔ Played key role in maintaining multiple digital retailer storefronts, including DirecTV, FandangoNow, Mediacom, Verizon Wireless, Vubiquity, and Vudu.✔ Acted as primary project manager on Apple-Samsung Expansion Art Spec Backfill initiative, overseeing development, localization, and delivery of artwork in various new required sizes to ~25 territories globally in multiple languages.✔ Managed several high-profile, tent-pole release titles in 2019, including Avengers: End Game, Star Wars: The Rise of Skywalker, Captain Marvel, The Lion King, and Toy Story 4, Played central role in smooth go-live on all 36 digital retailers.✔ Onboarded, operationally executed Disney’s first post-Fox merger EST client, AMC On Demand, with valuation of $1M.

Los Angeles, Ca

Led, managed and maintained digital library of 250K+ titles and respective assets. Tracked and monitored all digital assets from ingest to delivery. Supported internal teams, including account management, mastering, and fulfillment teams. ✔ Played key role in turning NBC account into very profitable and efficient account for company by supporting Account Manager in organizing projects, communicating with clients, and improving revenue by 300% to $4.4M in two years. ✔ Organized and localized NBC Account’s 250K+ assets to be delivered to platforms worldwide, including Amazon, Netflix, and iTunes. Process included searching, cataloguing, inventorying, and purging 50K+ titles. ✔ Discovered inner workings of all asset acquisition and delivery systems for company and clients to ensure solid understanding of managing assets for multiple accounts. ✔ Diligently eliminated all outstanding NBC-to-Google rejections and worked with internal teams to solve issues or communicate with NBC to get new file. ✔ Created structured meeting and folder system with supervisor to ensure all accounts and projects were current.

Santa Monica, Ca

Supported the administrative department, including delivering mail and overseeing the restocking of supplies.✔ Restructured company’s emergency supplies system including unpacking, inventorying, and resupplying 50+ bins of emergency supplies throughout 4 levels of the building. Mapped each resource to be easily found in case of emergency.✔ Oversaw daily company-wide administrative support, including answering phone and communicating messages. ✔ Worked with various levels of executives, staff, clients, and talent.

Beverly Hills, Ca

Hired to assist creative executives with new media, online content acquisition, and cross-platform transfers. ✔ Scheduled travel arrangements for 3 high-level executives by managing calendars and assessing travel options. ✔ Coordinated meetings between several creative teams and executives including A-list talent and their teams. Worked closely with executives, partners, and administrative staff. ✔ Covered desks for the assistants and performed duties such as transporting clients and completing script coverage.