Possesses full knowledge of the MLS Governing Documents, including Rules and Regulations, and Policies and Procedures. Driving continual enhancements to MLS policies to stay in full compliance with the MLS Rules & Regulation and RESO standards.Plans and ensures the successful implementation, maintenance and operation of MLS systems that meet the ongoing needs of its users.Work with MLS Vendor and 3rd party vendors on evaluating, planning and testing new and existing products and services based on member input and feedback.Coordinate and follow through to resolution all issues with Local Support Staff, and maintain positive professional relationship with the MLS Vendors and other 3rd Party Vendors. Assist members and staff with MLS and technology related issues. Identifies and successfully resolves any MLS listing problems that bridgeMLS staff has not resolved.Develop and maintain data license agreements. Coordinate with MLS vendor and consultant to process the MLS Data Feed Agreements, set up the data feeds via RETS and/or WebAPI, and ensure contract compliance.Works with vendors and providers of desired products throughout the negotiation and implementation process.Proficient in utilizing several MLS Systems (Paragon, connectMLS, Matrix, Rapattoni MLS), MMSI Membership Director (membership system), social media for communication with members, and Constant Contact for email communication.All other duties as assigned by the Chief Executive Officer (CEO) and Chief Operating Officer (COO).

My responsibilities included:Responsible for managing three customer support technicians.Responsible for taking tier 2 escalation calls from the support desk.Responsible for keeping support technicians up to date, regarding technical issues.Tasked with testing new products and updates.Provide support desk backup as needed. Help customers with web browser configuration issues. Identify gaps and/or needed improvements in products utilized by customers.Notify appropriate vendors of outages and other issues.Tasked projects assigned by MLS Director.

My responsibilities included:First contact on multi-line telephone system for a Multiple Listing Service.Provided telephone and walk-in support regarding service, products and on-line computer systems.Provided superior technical support to customers with emphasis on PC related issues.Setup, configure and troubleshoot proprietary software and PC hardware.Assist customers in configuring modems in order to connect to company database server.Documenting each support call in the Technical Support Database.

Operation Iraqi Freedom Veteran

My responsibilities included:Supervising a team of three customer service representatives.Provide telephone and walk-in customer service regarding sales, service and products, such as pager, cell phones, and accessories. Auditing of paperwork produced by the Customer Service Representatives.Balancing of payments at the end of each day. Prepare payments for pick up for deposit into bank account.