John Piazza Email & Phone Number

Cologne, North Rhine-Westphalia, Germany

- Demonstrated proficiency in end-to-end project management, overseeing multiple projects simultaneously. Developed and executed comprehensive project plans, ensuring successful project completion. - Implemented key performance indicators (KPIs) to measure project progress and success. Collaborated seamlessly with various departments, including IT, sales.

Cologne Area, Germany

- Lead our international Customer Support Team comprising 12+ members, both Germany-based and external overseas freelancers, while working closely with the Head of Customer Success and CEO to increase overall customer success. - Responsible for overseeing support team work for quality and achievement in KPI’s, be available to answer multiple questions.

Cologne Area, Germany

- Creating and participating in webinars with clients to explain product features and functions. Supporting customers via Intercom chat, email and by phone for US, UK, Ireland, Australia, Canada, and South African markets. Customer support approached with the mindset to increase customer lifetime and interaction with the application, while increasing the.

Redding, California Area

- Filled in for permanent teachers at a moment's notice, closely adhered to lesson planswhile keeping students motivated, engaged and focused.- Adapted existing curriculum and incorporated creative teaching methods to generate anactive and positive learning environment.

Redding, California Area

- Responsible for the digitalization of internal operations, implementing databaseprocedures, coordinating communication methods.- Conduct market research and identify potential clients, networking and reaching out to anyadvertizing opportunities.- Main adviser to board and owner regarding brand creation and online marketing strategies.

London, United Kingdom

• Developed personal drills to improve players’ skills in basketball, focusing on communication and motivation of players.
• Motivated and coordinated individual players while maintaining collective spirit and setting long-term team goals

Whitewater, WI

• Assisted Dr. Molly Patterson in publication of journal articles related to the study of Middle East history.
• Developed research skills, independent work schedule, editing papers and citations, found primary and secondary sources relevant to required titles for Dr. Patterson.
• Recorded any issues during the research phase, up to first draft readings of the intended publications, recommended potential solutions to any issue that may arise.
• Maintained and kept an up to date bibliography on Zotero, including research notes and agendas for easier access.
• Used extensively, EBSCOhost, JSTOR, and Index Islamica databases to acquire and compile secondary articles in support of the direction of research and papers central thesis.
• Provided technical assistance to the preparation and publication of the journal articles.

Whitewater, WI

• Engaged in public speaking events to bolster the university’s allure. Excelled with quick answers and solutions while interacting with prospective students and parents.
• Worked extensively with Microsoft Office for appointments, presentations, and scheduling.
• Generated data files for prospective students collage applications.
• Documented every application and required paperwork under the students application number in the database
• Supported the processing of admission statistics for the university, keeping up with each semesters new data and quotas.
• Supported the report process of applications, internal process of these, which were compiled into Excel and other tables and graphs for easy understanding, formatted all documents into the correct files.

Santa Rosa, California

• Developed sales and marketing skills within the mobile service company.
• Handled customer service on repairs, service malfunctions, and other IT issues with phones or service.
• Developed a close working relationship with coworkers in solving problems, customer issues, and reaching sales goals within the company.
• Conducted preliminary data checks on accounts, made changes customers requested with appropriate technical tools.
• Supported the processing of inventory on all stocks of phones, chargers, and cases.
• Acted as a support and backup to other coworkers or managers on any issue when needed.

Master’S Degree, History, 2:1 (3.50 Gpa)

Activities and Societies: SOAS Women's Basketball Coach SOAS Women's Soccer CoachRelevant modules include: origins and development of.

Bachelor’S Degree With Honors, Honors History - Middle Eastern Studies Minor, 3.52 Gpa

Activities and Societies: Wheelchair Basketball (two time national champion, All-American 2015, two-time Academic All-American 2014,2015).