John Hartman Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh, North Carolina, United States

· Function as team leader in all aspects of product support. · Provide escalated support while exercising discretion and independent judgment.· Work closely with DevOps team, including Software Engineers and QA team. · Mentored support representatives with positive feedback and professional sharing of knowledge and experience.· Increase customer confidence.

Raleigh-Durham, North Carolina Area

- Act as escalation point for Tier1 colleagues. - Assist in tracking feature requests and helped streamline escalation process.- Run reports for Customer Service Manager per request. - Ensure SLA's are being met through active monitoring of phone queue.- Manage queue of escalated tickets for the team.

Raleigh-Durham, North Carolina Area

Contribute to a positive and professional environment by communicating to clients in a user-friendly way and using open communication in a professional manner with clients and colleagues, develop and maintain productive customer relationships.Maintain customer satisfaction with CloudNine's suite of eDiscovery software by diagnosing problems and providing.

Raleigh, NC

-LAW PreDiscovery Cerified Administrator (ADD)-LAW PreDiscovery Electronic Discovery Program (EDD)-Provide Superior Technical Support and Guidance for Users and Administrators around the globe.-Trouble shooting various complex issues within multiple Windows and Network configurations.-Strong working knowledge within the Electronic Discovery Reference Model.

Raleigh, NC

-Provide legal recovery services for a diverse portfolio of clients.-Work closely with department team to determine best course of action. -Perform job functions in a stressful and fast paced environment while maintaining consistent and thorough record of all account activities.

Tallahassee, Florida Area

-Certified FL DMV Drivers License Examiner (2008-2010)-Certified Title Examiner (2008-2010)-Handled multiple duties in a high volume, customer facing role with limited errors. -High Attention to Detail/Accuracy -Thorough knowledge of DMV Regulations & Procedures. -Certified Fraudulent Document Examiner (2008-2010)

Morristown, NJ

--Represent best interest of national credit card companies in New Jersey & New York. -Collect retail accounts under strict adherence to the FDCPA (Fair Debt Collection Practice's Act)-Perform Skip-Tracing and Asset Location searches. -Initiate/Execute Bank Levies/Liens and Wage Garnishments.-Handle both Pre-Judgment and Post-Judgment collections..

Bachelor Of Arts, Political Science And Government

Political Science And Government

Activities and Societies: Tau Kappa Epsilon Fraternity - Tau Lambda Chapter Transferred to University of Tampa to pursue my BA in.

Education record